Patient Enroller and Care Coordinator

We are seeking motivated, detail-oriented professionals to join our healthcare team in two part-time remote roles based in New York, NY: Patient Enroller and Remote Patient Care Coordinator. The Patient Enroller will engage with eligible patients to explain healthcare program benefits and facilitate their enrollment in Remote Patient Monitoring (RPM), Chronic Care Management (CCM), and Principal Care Management (PCM) programs. The Remote Patient Care Coordinator will focus on ongoing patient care coordination, monitoring, follow-ups, documentation, and communication with healthcare providers to ensure quality patient care and smooth operations.

Key Responsibilities

*Patient Enroller:*
- Contact eligible patients to introduce RPM, CCM, and PCM programs.
- Explain program benefits, eligibility criteria, and enrollment procedures.
- Address patients’ initial questions regarding program participation.
- Collect necessary patient information and complete enrollment processes.
- Verify patient eligibility and ensure enrollment documentation is accurate.
- Follow up with prospective patients to facilitate enrollment.
- Coordinate with healthcare providers and internal teams on enrollment status.
- Maintain accurate records of patient enrollment activities.
- Handle patient information with confidentiality and professionalism.

*Remote Patient Care Coordinator:*
- Conduct regular outreach calls to monitor patient health and address concerns.
- Document patient interactions and update care plans accurately.
- Coordinate with healthcare providers to communicate patient needs and escalate issues.
- Educate patients on program requirements, monitoring devices, and compliance.
- Monitor patient participation and encourage adherence to care plans.
- Maintain detailed and organized patient records.
- Ensure timely follow-ups and provide excellent customer service.
- Support preventive care coordination and ongoing patient engagement.
- Assist with reporting, administrative tasks, and healthcare documentation.

Required Qualifications

- Medical or healthcare-related educational background; MBBS degree preferred.
- Strong written and verbal communication skills in English.
- Fluency in both English and Urdu.
- Clear and professional American-style accent preferred for patient communication.
- Availability to work according to the US Eastern Time Zone (EST/EDT).
- Experience in patient enrollment, healthcare coordination, or quality improvement preferred.
- Strong analytical skills and attention to detail.
- Proficiency in Microsoft Excel, professional email writing, and general computer applications.
- Familiarity with Electronic Health Record (EHR) systems, medical office procedures, and medical terminology.
- Strong organizational, interpersonal, and teamwork skills.
- Reliable high-speed internet connection and personal computer or laptop required.
- O/A Level Cambridge education preferred.

Preferred Qualifications and Benefits

- Part-time employment with 25 hours per week, working between 9:00 AM and 8:00 PM Eastern Time.
- Initial unpaid training: 3 days of theory training followed by 10 days of practical training.
- One-month paid evaluation period post-training, with 2.5 hours of work per day and compensation of PKR 25,000 per month.
- Upon successful evaluation, a one-year employment contract with a monthly salary of PKR 50,000.
- Opportunity to contribute meaningfully to patient care and healthcare service quality.
- Supportive and collaborative remote working environment.

Candidates with a healthcare background, strong communication skills, and a genuine interest in patient enrollment or care coordination are encouraged to apply. Please ensure you meet the stated requirements and agree to the compensation and employment terms before applying.