Patient Enroller & Care Coordinator

We are seeking motivated and detail-oriented professionals to join our healthcare team in two part-time remote roles based in New York, NY: Patient Enroller and Remote Patient Care Coordinator. The Patient Enroller will engage with eligible patients to explain healthcare program benefits and facilitate enrollment in Remote Patient Monitoring (RPM), Chronic Care Management (CCM), and Principal Care Management (PCM) programs. The Remote Patient Care Coordinator will manage ongoing patient care by monitoring health status, coordinating with healthcare providers, documenting interactions, and ensuring quality patient support.

Key Responsibilities

*Patient Enroller*
- Contact eligible patients to introduce RPM, CCM, and PCM programs.
- Explain program benefits, eligibility criteria, and enrollment procedures clearly.
- Respond to patients’ initial questions about program participation.
- Collect necessary patient information and complete enrollment processes accurately.
- Verify patient eligibility and ensure all enrollment documentation is complete.
- Follow up with prospective patients to facilitate enrollment.
- Coordinate enrollment status with healthcare providers and internal teams.
- Maintain accurate and confidential records of patient enrollment activities.

*Remote Patient Care Coordinator*
- Conduct regular outreach calls to monitor patient health and address concerns.
- Document patient interactions and update care plans precisely.
- Collaborate with healthcare providers to communicate patient needs and escalate issues when necessary.
- Educate patients on program requirements, monitoring devices, and compliance.
- Monitor patient participation and encourage adherence to care plans.
- Maintain detailed and organized patient records.
- Ensure timely follow-ups and deliver excellent customer service.
- Support preventive care coordination and ongoing patient engagement.
- Assist with reporting, administrative tasks, and healthcare documentation as needed.

Required Qualifications
- Medical or healthcare-related educational background; MBBS degree preferred.
- Strong written and verbal communication skills in English.
- Fluency in both English and Urdu is mandatory.
- Availability to work according to US Eastern Time Zone (EST/EDT).
- Experience in patient enrollment, healthcare coordination, or quality improvement preferred.
- Proficiency in Microsoft Excel, professional email writing, and general computer applications.
- Familiarity with Electronic Health Record (EHR) systems, medical office procedures, and medical terminology.
- Strong organizational, interpersonal, and teamwork skills.
- Reliable high-speed internet connection and personal computer or laptop required.

Preferred Qualifications and Benefits
- O/A Level Cambridge education is preferred.
- Clear and professional American-style accent preferred for patient communication.
- Part-time employment with 25 hours per week, scheduled between 9:00 AM and 8:00 PM Eastern Time.
- Initial unpaid training includes 3 days of theory and 10 days of practical sessions.
- One-month paid evaluation period post-training, with 2.5 hours of work daily and compensation of PKR 25,000 per month.
- Upon successful evaluation, candidates will enter a one-year employment contract with a monthly salary of PKR 50,000.
- Opportunity to contribute meaningfully to patient care and healthcare service quality.
- Supportive and collaborative remote work environment.

Candidates with a healthcare background, strong communication skills, and a genuine interest in patient enrollment or care coordination are encouraged to apply. Please ensure you meet the stated requirements and agree to the compensation and employment terms before applying.