Patient Help Desk Coordinator

Meds Nexus is seeking a dedicated Patient Help Desk Coordinator to join its patient support team in Rawalpindi. This on-site role operates during night shifts from 5:30 PM to 2:30 AM PKT, Monday through Friday. The successful candidate will manage inbound patient communications, assist with appointment scheduling, and maintain direct coordination with U.S.-based healthcare providers. This position plays a vital role in ensuring smooth front-desk operations and delivering excellent patient care.

Key Responsibilities
- Handle inbound patient phone calls and efficiently schedule clinical appointments.
- Accurately register new patient records and demographic information into the system.
- Coordinate directly with U.S. doctor offices regarding schedules, appointments, and facility location updates.
- Collect and relay patient inquiries, lab results, and medication requests promptly to medical staff.
- Manage patient concerns and complaints, ensuring timely and satisfactory resolutions.
- Identify patient needs and address inquiries courteously, professionally, and efficiently.
- Support front-desk administrative functions for U.S.-based healthcare facilities.
- Perform additional operational tasks as assigned by the Patient Help Desk Manager.

Required Qualifications
- Minimum Bachelor’s degree in any discipline.
- 2 to 3 years of customer support experience, preferably within the healthcare industry.
- Fluent English communication skills with strong verbal abilities; a North American accent is preferred.
- Proficiency in MS Office tools including Word, Excel, and PowerPoint.
- Familiarity with U.S. healthcare systems and patient workflows.
- Availability to work full-time during U.S. business hours (5:30 PM – 2:30 AM PKT).

Preferred Qualifications and Benefits
- Calm and composed demeanor when handling challenging calls.
- Strong problem-solving skills related to patient inquiries.
- Previous experience in international calling and customer service operations.

Meds Nexus offers clear career growth opportunities with defined promotion paths, regular performance increments, and HR bonuses. Employees benefit from paid time off, including paid leaves and leave encashment options. The company supports work-life balance by providing fixed weekends off (Saturday and Sunday). Additional office perks include complimentary hot dinners and dual daily servings of tea or green tea.

Candidates should be able to commute easily to the office located in Rawalpindi and be willing to work the specified night shift hours. Applicants are encouraged to consider their experience level, notice period requirements, and salary expectations when applying. This role requires in-person attendance at the office.