Patient Help Desk Officer

Meds Nexus is looking for a well-spoken U.S. Healthcare Patient Desk Officer to join their team in Rawalpindi. This on-site role operates during the night shift from 5:30 PM to 2:30 AM PKT, Monday through Friday. The successful candidate will be responsible for managing front-desk communications and providing patient assistance for partner healthcare practices in the United States. The position involves handling inbound calls, registering new patients, addressing service inquiries, and coordinating effectively with U.S. healthcare providers to ensure smooth operations.

Key Responsibilities
- Receive inbound patient phone calls and efficiently manage appointment scheduling for partner clinics.
- Accurately register new patients into electronic health record systems.
- Communicate with U.S. physician offices regarding clinic hours, provider availability, and facility updates.
- Document patient requests related to clinical inquiries, lab results, and medication updates for provider review.
- Resolve patient concerns and service issues professionally and promptly.
- Quickly identify patient needs and deliver high-quality, courteous phone support.
- Facilitate virtual front-desk operations for partner clinics based in the U.S.
- Support special projects and operational tasks as assigned by management.

Required Qualifications
- Bachelor’s degree in any discipline.
- 2 to 3 years of experience in client support or help desk roles, preferably within U.S. healthcare services.
- Excellent spoken and written English communication skills, with a preference for a North American accent.
- Proficiency in standard office software such as MS Excel, Word, and PowerPoint.
- General understanding of U.S. medical workflows and patient relations.
- Availability to work full-time night shifts (5:30 PM – 2:30 AM PKT).

Preferred Qualifications and Benefits
- Professional telephone manner with a calm and helpful attitude.
- Strong issue-resolution skills for handling patient service requests.
- Experience working in international call center environments is an advantage.

Meds Nexus offers transparent career growth opportunities, including regular salary increments and performance-based incentives. Employees benefit from a contributory saving plan, inflation bonuses, and HR rewards. The company provides paid leave with leave encashment options and ensures a healthy work-life balance with fixed weekends off (Saturday and Sunday). Additional perks include free nightly dinner and dual tea/green tea breaks during shifts.

Candidates should be able to commute to the office located in Rawalpindi and be willing to work the specified night shift hours. Applicants will be asked about their experience, current and expected salary, and notice period during the application process. This role requires in-person attendance at the office.