Patient Outreach Specialist

MacCare is seeking dedicated Patient Outreach Specialists to join their team in Karachi. The position is based in DHA Phase 6 and requires working on-site during night shifts, with hours either from 6 PM to 3 AM or 8 PM to 5 AM. Transportation will be provided to support employees during these hours. This role involves direct communication with patients to assist them with healthcare-related inquiries and services, ensuring a professional and empathetic approach at all times.

Key Responsibilities
- Manage inbound and outbound calls with patients efficiently and professionally.
- Assist patients in scheduling appointments, conducting follow-ups, and providing information about healthcare services.
- Accurately document all patient interactions and maintain detailed records.
- Adhere to established call quality standards and follow workflow procedures to ensure consistency and compliance.

Required Qualifications
- Excellent English communication skills with a clear and neutral accent.
- Strong listening abilities and interpersonal skills to engage effectively with patients.
- Experience in call center or customer service environments is preferred.
- Ability to handle patient conversations with professionalism and empathy.

Preferred Qualifications and Benefits
- Previous experience in the healthcare sector is considered an advantage.
- Transportation is provided to facilitate commuting during night shifts.
- Opportunity to work in a reputable healthcare organization with a supportive team environment.

Candidates interested in this role are encouraged to submit their updated CV with the subject line “Patient Outreach Specialist.” This is an excellent opportunity for individuals looking to contribute to patient care through effective communication and support.