Patient Representative - Chat Support

We are seeking a professional and patient-focused Chat Support Representative to join our team in an on-site capacity. The successful candidate will be responsible for managing patient inquiries, resolving issues, and delivering exceptional customer service through live chat. This role requires strong written communication skills, a good typing speed, and the ability to efficiently handle multiple patient conversations simultaneously. The position operates during night shifts aligned with the Eastern Time Zone and demands a patient-centered approach to ensure high satisfaction levels.

Key Responsibilities
- Respond promptly and professionally to patient queries via live chat.
- Provide accurate information and resolve patient concerns effectively.
- Manage patient complaints and escalate complex issues when necessary.
- Maintain detailed records of patient interactions and follow-up actions.
- Achieve targets related to patient satisfaction, response times, and quality standards.
- Adhere to company policies and support procedures consistently.

Required Qualifications
- Bachelor’s degree or equivalent graduation is mandatory.
- Minimum of 6 months’ experience in chat support or customer service.
- Willingness to work night shifts according to the Eastern Time Zone (typically 5 PM to 2 AM).
- Excellent verbal and written English communication skills.
- Strong typing speed with high accuracy.
- Demonstrated problem-solving skills and ability to multitask efficiently.
- Professional demeanor with a patient-focused mindset.

Preferred Qualifications and Benefits
- Experience in the healthcare industry is highly preferred.
- Familiarity with US healthcare scheduling is required, with at least 1 year of relevant experience.
- The role offers a full-time schedule with 5 working days per week, typically Saturday and Sunday off.
- Compensation is Rs 60,000 per month.
- The position is strictly on-site, requiring the candidate to work from the company’s office.

Candidates should be prepared to confirm their availability for night shifts during the application process. Fluency in English is essential to effectively communicate with patients and colleagues. This role is ideal for individuals who thrive in a fast-paced environment and are committed to delivering high-quality patient support.