Patient Services Coordinator

AafiyahCare - Family Health Clinics

Pakistan

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Posted 5 hours ago 1 views Report Job

The Front Desk Officer will play a vital role in ensuring the smooth operation of a busy clinic located in Clifton, Karachi. This position involves managing daily reception duties, coordinating patient appointments, handling inquiries, maintaining accurate records, and supporting billing and administrative processes. The ideal candidate will be responsible for creating a welcoming environment for patients while efficiently liaising with doctors and clinical staff. Working hours are from 10:00 AM to 6:00 PM, Monday through Saturday, with a competitive salary range of PKR 50,000 to 60,000.

Key Responsibilities

- Review daily appointment schedules and contact patients to confirm their visits.
- Manage all incoming communications, including emails, WhatsApp messages, and patient inquiries.
- Greet patients upon arrival and coordinate their interactions with doctors and clinical personnel.
- Maintain and update patient records accurately using Google Sheets.
- Prepare invoices, payment vouchers, and maintain records of doctor shares.
- Follow up with patients as needed and share health records the following day when applicable.
- Ensure completion of all records, payments, and pending tasks before closing the clinic each day.
- Organize reception documents and prepare the workspace for the next working day.

Required Qualifications

- Strong communication and interpersonal skills to interact professionally with patients and staff.
- Basic computer proficiency, including familiarity with Google Sheets.
- Experience in appointment scheduling, billing, and managing patient records.
- Excellent organizational skills with a keen eye for detail.
- A professional, polite, punctual, and responsible approach to work.

Candidates residing in nearby areas will be given preference, as proximity is considered beneficial for timely attendance and consistent performance.

This role offers an excellent opportunity for individuals looking to contribute to a healthcare environment while developing their administrative and coordination skills.