Patient Support Representative (US Healthcare Market)

Tekboox is currently seeking a Patient Support Representative to join their team, focusing on the US healthcare market. This role is ideal for freshers with strong communication skills as well as experienced candidates looking to advance their careers in patient services. The position involves direct interaction with US-based patients, providing support through various communication channels while ensuring compliance with healthcare regulations. The role requires a compassionate and professional approach to assist patients effectively in a fast-paced environment.

Key Responsibilities
- Manage inbound and outbound calls, emails, and chats from patients based in the United States.
- Assist patients with scheduling, confirming, and following up on appointments.
- Accurately verify patient demographics and insurance information.
- Provide guidance to patients regarding treatment processes, billing inquiries, and insurance coverage details.
- Coordinate with healthcare providers, billing departments, and internal teams to resolve patient issues.
- Maintain precise and current records using CRM and EHR systems.
- Ensure strict adherence to HIPAA and other US healthcare regulations.
- Deliver empathetic, professional, and solution-focused support to patients at all times.

Required Qualifications
- Freshers and experienced professionals in patient services, front desk operations, or healthcare administration are encouraged to apply.
- Practical experience with patient scheduling, insurance verification, and prior authorization processes.
- Understanding of referral procedures and healthcare workflows.
- Strong communication and customer service skills.
- Ability to multitask and perform efficiently in a dynamic healthcare environment.

Preferred Qualifications
- Experience working within US healthcare systems and familiarity with insurance providers.
- Knowledge of EMR/EHR software platforms.
- Excellent spoken and written English communication skills.

The position is based in DHA Phase 3, Y Block, Lahore, and requires onsite attendance five days a week. The working hours are during the night shift, from 6:00 PM to 3:00 AM. This schedule is designed to align with the US healthcare market’s operating hours.

The monthly salary for this role ranges from Rs. 80,000 to Rs. 100,000, reflecting the candidate’s experience and qualifications. This is an excellent opportunity for individuals seeking to build a career in healthcare support with a reputable organization.

Candidates interested in this role are encouraged to apply promptly to join a professional team dedicated to delivering high-quality patient care and support.