Patient Support Specialist

Apax Solutions is seeking a skilled Patient Support Specialist to join our US Healthcare operations based in Johar Town, Lahore. This is an on-site position requiring availability during night shifts aligned with US hours. The ideal candidate will have between 1 to 4 years of experience supporting patients within the US healthcare system and be ready to join immediately. This role involves direct interaction with patients and healthcare providers to ensure smooth communication and efficient handling of healthcare-related processes.

Key Responsibilities
- Manage inbound and outbound patient calls with professionalism and empathy.
- Assist patients in scheduling appointments, managing follow-ups, and addressing inquiries.
- Verify and update patient demographic information and medical records accurately.
- Coordinate referrals, prescriptions, and the transfer of medical records as needed.
- Follow up with patients regarding their appointments and ongoing care requirements.
- Communicate effectively with healthcare providers, pharmacies, and insurance companies.
- Address patient concerns promptly and escalate issues when necessary.
- Maintain precise documentation within EMR/EHR systems.
- Adhere strictly to HIPAA, privacy, and client compliance standards.
- Consistently meet daily productivity, quality, and performance goals.

Required Qualifications
- 1 to 4 years of experience in US Healthcare, Patient Support, Medical Virtual Assistance, or Medical Reception roles.
- Strong spoken and written English communication skills.
- Proficiency with EMR/EHR systems and a solid understanding of US healthcare workflows.
- Excellent customer service skills coupled with effective problem-solving abilities.
- Strong computer literacy and the ability to multitask efficiently.
- Knowledge of HIPAA regulations is preferred.

Preferred Qualifications and Additional Skills
- Experience working with healthcare software such as eClinicalWorks, Athena, Tebra, Kareo, RXNT, TherapyNotes, or similar platforms is an advantage.

This position offers the opportunity to work within a dynamic healthcare environment, supporting patients and providers while developing expertise in US healthcare operations. Candidates who are detail-oriented, communicative, and committed to compliance will thrive in this role.

If you meet the above criteria and are interested in joining Apax Solutions as a Patient Support Specialist, please prepare your application accordingly.