Patient Support Specialist

Apax Solutions is seeking a dedicated Patient Support Specialist to join our US Healthcare operations based in Johar Town, Lahore. This is an on-site position requiring availability during night shifts aligned with US hours. The ideal candidate will have between 1 to 4 years of relevant experience and be ready to join immediately. This role involves direct interaction with patients, healthcare providers, and related stakeholders to ensure smooth coordination of care and support within the US healthcare system.

Key Responsibilities
- Professionally manage inbound and outbound patient calls.
- Assist patients with scheduling appointments, managing follow-ups, and addressing inquiries.
- Verify and update patient demographic information and medical records accurately.
- Coordinate referrals, prescriptions, and medical documentation as needed.
- Follow up with patients regarding appointments and care-related concerns.
- Communicate effectively with healthcare providers, pharmacies, and insurance companies when necessary.
- Address patient concerns promptly and escalate issues appropriately.
- Maintain accurate and up-to-date documentation within EMR/EHR systems.
- Adhere strictly to HIPAA regulations, privacy standards, and client compliance requirements.
- Consistently meet daily productivity, quality, and performance goals.

Required Qualifications
- 1 to 4 years of experience in US Healthcare, Patient Support, Medical Virtual Assistance, or Medical Reception roles.
- Strong spoken and written English communication skills.
- Proficiency with EMR/EHR systems.
- Good understanding of US healthcare workflows and processes.
- Excellent customer service skills combined with effective problem-solving abilities.
- Strong computer literacy and multitasking capabilities.
- Knowledge of HIPAA guidelines is preferred.

Preferred Qualifications and Additional Skills
Experience with healthcare management software such as eClinicalWorks, Athena, Tebra, Kareo, RXNT, TherapyNotes, or similar platforms is considered an advantage.

This role offers the opportunity to work in a dynamic healthcare environment supporting US-based patients and providers. Candidates who thrive in fast-paced settings and are committed to delivering high-quality patient support will find this position rewarding.

Interested professionals are encouraged to apply promptly to join Apax Solutions’ growing US Healthcare team.