Patient Support Specialist

Apax Solutions is seeking a dedicated Patient Support Specialist to join our US Healthcare operations based in Johar Town, Lahore. This is an on-site position requiring availability during night shifts aligned with US hours. The ideal candidate will have between 1 to 4 years of relevant experience and be ready to join immediately. This role involves providing professional support to patients by managing communications, scheduling, and coordination within the healthcare environment.

Key Responsibilities
- Handle inbound and outbound patient calls with professionalism and empathy.
- Assist patients in scheduling appointments and managing follow-ups.
- Respond accurately to patient inquiries and provide relevant information.
- Verify and update patient demographics and medical records.
- Coordinate referrals, prescriptions, and medical documentation as needed.
- Follow up with patients regarding their appointments and care plans.
- Communicate effectively with healthcare providers, pharmacies, and insurance companies.
- Address patient concerns and escalate issues appropriately to ensure resolution.
- Maintain precise documentation within EMR/EHR systems.
- Adhere strictly to HIPAA, privacy, and client compliance standards.
- Achieve daily productivity, quality, and performance targets consistently.

Required Qualifications
- 1 to 4 years of experience in US Healthcare, Patient Support, Medical Virtual Assistance, or Medical Reception roles.
- Strong spoken and written English communication skills.
- Proficiency in using EMR/EHR systems.
- Good understanding of US healthcare workflows and processes.
- Excellent customer service skills coupled with strong problem-solving abilities.
- Competent computer skills with the ability to multitask efficiently.
- Knowledge of HIPAA regulations is preferred.

Preferred Qualifications and Additional Skills
- Experience with healthcare software such as eClinicalWorks, Athena, Tebra, Kareo, RXNT, TherapyNotes, or similar platforms is considered an advantage.

This opportunity offers a chance to work in a dynamic healthcare environment supporting US-based patients while developing your expertise in healthcare operations. Candidates who meet the criteria and are ready to contribute immediately are encouraged to apply.