Payment Operations Specialist

Deel is a leading global payroll and HR platform designed to support distributed teams across more than 150 countries. Our platform integrates HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless solution, powered by AI and a fully owned payroll infrastructure. With a diverse team of 7,000 employees spanning over 100 countries and speaking 74 languages, Deel is committed to unlocking global opportunities for individuals and businesses alike. As one of the fastest-growing SaaS companies, we have paid over $11 billion to workers in nearly 100 currencies and provide healthcare and benefits in 109 countries. Our innovative approach has earned us recognition from CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and Y Combinator’s top companies list, alongside a strong customer satisfaction rating.

Key Responsibilities
- Execute all payment-related processes and operations accurately and on schedule.
- Reconcile client accounts and bank statements, resolving discrepancies within agreed timelines and identifying control gaps.
- Automate repetitive payment and reconciliation tasks using AI workflows, ensuring accuracy through testing and monitoring.
- Collaborate with payment providers to address payment errors, rejections, and delays, managing customer escalations with clear and timely communication.
- Develop and maintain comprehensive process documentation, including Standard Operating Procedures (SOPs), runbooks, and process maps.

Required Qualifications
- 3-4 years of experience in high-volume operational roles, with the level or title adjusted based on experience.
- Strong written and verbal communication skills.
- Data-driven mindset with a structured approach to problem-solving.
- Exceptional organizational skills and attention to detail.
- Service-oriented attitude, capable of effective collaboration with both internal teams and external partners.
- Ability to thrive in a fast-paced environment while maintaining accuracy.
- Self-motivated and capable of working independently in a remote setting.

Preferred Qualifications and Benefits
Experience working at a startup, particularly within the FinTech sector, is considered an advantage.

Deel offers a competitive and inclusive total rewards package designed to meet employees where they are. Salary ranges are quoted in USD as a global reference and localized to your country’s currency, with final compensation based on objective criteria such as experience, skills, and location. We do not consider salary history during the hiring process.

Additional benefits include stock grant opportunities, flexible working options including optional office memberships through IWG, and various perks tailored to employment status and location.

Deel is an equal opportunity employer that values diversity and encourages applications from all qualified candidates regardless of race, religion, gender, sexual orientation, age, disability, or other legally protected characteristics. We provide accommodations throughout the recruitment process for applicants with disabilities or special needs upon request.

Our hiring process primarily involves interviews and role-related assessments, with occasional use of informal background information as appropriate. We employ Automated Employment Decision Tools (AEDT) and AI systems to assist in candidate evaluation, ensuring compliance with data protection, AI governance, and labor laws, while maintaining human oversight in final hiring decisions. Personal data is not used to train AI models.

For more details on our recruitment practices and privacy policies, candidates are encouraged to review the relevant information provided by Deel.