Payroll Administrator

Giant Group is seeking a dedicated Payroll Support Administrator to join our expanding team based in Lahore. This permanent role offers a competitive monthly salary of PKR 90,000 to 110,000, with an additional shift allowance of PKR 31,000. The position requires working 40 hours per week, with shifts from 12:30 PM to 9:30 PM (April to October) and 1:30 PM to 10:30 PM (other months). As part of Giant Group, a workforce management platform established in 1992, you will contribute to delivering compliant and efficient payroll solutions for our global clients, ensuring accuracy and timeliness in payroll administration and statutory controls.

Key Responsibilities

- Provide training and support to clients on candidate, assignment, and payroll setup, ensuring correct use of payroll systems and processes.
- Build and maintain strong client relationships through professional communication, technical expertise, and high-quality service delivery.
- Process payroll payments and deduction authorisations on behalf of clients, ensuring all instructions are complete, properly approved, and escalated when necessary.
- Support payroll compliance activities including P32 reconciliations, CIS submissions, pension administration, Attachment of Earnings orders, and other statutory submissions, ensuring deadlines are met and records are accurate and audit-ready.
- Coordinate and administer payroll support tasks such as weekly P6 processing and maintenance of payroll control records.
- Manage pension administration activities including enrolments, schedules, and National Insurance exemption reviews.
- Resolve client queries related to payroll, assignments, expenses, invoices, timesheets, and time processing within targeted service level agreements.
- Identify opportunities to improve processes by leveraging technology and AI tools to enhance efficiency and service quality.

Required Qualifications

- Currently working towards or willing to undertake payroll-related qualifications or relevant training provided by Giant Group.
- Excellent written and verbal communication skills with a customer-focused mindset and proactive approach to query resolution and relationship management.
- Strong numerical accuracy and high proficiency in Excel, with keen attention to detail in both manual and system-based tasks.
- Ability to prioritize tasks effectively, meet payroll deadlines, and perform well under pressure within a team environment.
- Confidence in using Microsoft Office, payroll or finance systems, ticketing tools, and live chat platforms.
- A collaborative, resilient, and improvement-oriented attitude, with positive engagement in AI tools and sound judgment in escalating risk or compliance issues.

Preferred Qualifications and Benefits

- Provident fund, health insurance, mental health coverage, and life insurance.
- Support for role-related studies and professional development.
- Parking facilities and referral bonuses.
- Access to a cafeteria and game room for recreation.
- Birthday leave and long-term service awards.
- Participation in company events and trips.

All applicants will be subject to pre-employment checks. Giant Group is an equal opportunity employer and welcomes applications from all qualified candidates, including those with disabilities. We encourage early applications as the vacancy may close ahead of schedule.