Payroll Administrator

Giant Group is seeking a dedicated Payroll Support Administrator to join our expanding team based in Lahore at Askari Corporate Tower, Main Boulevard, Gulberg III. This permanent role offers a competitive monthly salary of PKR 90,000 to 110,000, along with a shift allowance of PKR 31,000. The working hours are 40 hours per week, with shifts from 12:30 PM to 9:30 PM PKT (April to October) and 1:30 PM to 10:30 PM PKT during other months. The successful candidate will play a crucial role in supporting payroll administration for Giant Finance+ clients, ensuring accuracy, compliance, and timely processing through effective use of the Precision system and related payroll controls.

Key Responsibilities

- Deliver training and ongoing support to clients regarding candidate, assignment, and payroll setup, ensuring correct use of payroll systems and processes.
- Build and maintain strong client relationships through professional communication, technical expertise, and high-quality service delivery.
- Process payroll payments and deduction authorizations on behalf of clients, verifying completeness, proper approvals, and escalating issues when necessary.
- Support payroll compliance activities such as P32 reconciliations, CIS submissions, pension administration, Attachment of Earnings orders, and other statutory submissions, ensuring deadlines are consistently met.
- Coordinate and administer payroll support tasks including weekly P6 processing and maintenance of payroll control records.
- Manage pension administration duties, including enrolments, schedules, and National Insurance exemption reviews.
- Resolve client queries related to payroll, assignments, expenses, invoices, timesheets, and time processing within established service level agreements.
- Identify opportunities for process improvements by leveraging technology and AI tools to enhance efficiency and service quality.

Required Qualifications

- Currently pursuing or willing to undertake payroll-related qualifications or relevant training provided by Giant Group.
- Excellent written and verbal communication skills with a customer-focused mindset and proactive approach to resolving queries and maintaining trusted relationships.
- Strong numerical accuracy and attention to detail, with high competency in Excel and other manual and system-based tasks.
- Ability to prioritize workload effectively, meet payroll deadlines, and perform well under pressure within a team environment.
- Proficiency in Microsoft Office applications, payroll or finance systems, ticketing tools, and live chat platforms.
- Collaborative, resilient, and improvement-oriented attitude with a positive engagement towards AI tools, ownership of tasks, and sound judgment in escalating risk or compliance issues.

Preferred Qualifications and Benefits

- Provident fund and health insurance coverage, including mental health support.
- Life insurance and support for role-related studies.
- Parking facilities and referral bonuses.
- Access to recreational amenities such as a cafeteria and game room.
- Birthday leave, long-term service awards, and company events and trips.

All applications are subject to pre-employment checks. Giant Group is committed to equal employment opportunities and encourages applicants of all abilities, including those with disabilities, who meet the minimum job criteria. Please note that the company reserves the right to close this vacancy early, so early applications are encouraged.