PC- 1523 Senior Zoho CRM Developer

The Zoho CRM Developer is a highly skilled technical expert responsible for designing, developing, configuring, integrating, and continuously optimizing Zoho CRM and related Zoho ecosystem platforms. This role focuses on delivering scalable, secure, and intelligent customer relationship management solutions that streamline business processes, enhance customer engagement, and support data-driven decision-making. The ideal candidate will have extensive experience in Zoho CRM configuration, Deluge scripting, custom functions, REST APIs, webhooks, workflow automation, custom widgets, Zoho AI capabilities, and enterprise integrations. They will collaborate closely with business stakeholders, product teams, solution architects, business analysts, and engineering teams to develop innovative CRM solutions aligned with organizational goals.

Key Responsibilities

- Design, configure, and customize Zoho CRM and Zoho Desk to build AI-powered customer service platforms.
- Develop advanced Deluge scripts and custom functions to automate complex business logic and integrate with third-party systems.
- Create custom widgets and UI components using Deluge to improve sales dashboards, customer portals, and support agent interfaces.
- Build sophisticated automation workflows combining Deluge scripting with pipeline management and customer support operations.
- Implement AI capabilities using Zoho’s AI tools and external AI services, including AI lead scoring, sales predictions, ticket routing, sentiment analysis, and chatbot development.
- Manage data migrations, synchronization, cleansing, deduplication, and governance across Zoho CRM and Desk.
- Integrate agent-based AI architectures and MCP servers with Deluge-powered custom logic for intelligent automation.
- Ensure seamless data synchronization and integrations between Zoho CRM, Zoho Desk, and external systems using APIs, webhooks, and custom connectors.
- Collaborate with Sales, Support, Operations, and Product teams to translate business requirements into integrated Zoho solutions.
- Configure and manage Zoho CRM modules, workflows, blueprints, assignment rules, dashboards, and reports to optimize sales automation and forecasting.
- Configure Zoho Desk modules, channels, workflows, and SLAs to support multi-channel customer service operations.
- Design and optimize dashboards and KPIs for both sales and support teams to monitor performance effectively.
- Maintain solution documentation including configuration records, integration specifications, data dictionaries, and runbooks for operational support.
- Monitor system performance, Deluge execution times, widget rendering, and overall platform reliability.

Required Qualifications

- Over 10 years of professional experience with Zoho CRM and/or Zoho Desk, including extensive configuration, customization, and implementation.
- Expert-level proficiency in Deluge scripting with experience in building complex business logic, error handling, and performance optimization.
- Strong skills in designing and developing custom widgets using Zoho Widget Framework and Deluge.
- Deep knowledge of Zoho CRM and Desk configuration, including modules, workflows, automations, sales pipelines, SLAs, and multi-channel setups.
- Hands-on experience with Zoho AI capabilities such as lead scoring, sales predictions, AI routing, sentiment analysis, and chatbot development.
- Solid understanding of REST APIs, webhooks, Deluge API calls, and integration patterns.
- Proficiency with SQL, data transformation, ETL concepts, and Deluge data processing functions.
- Experience building custom connectors and working with integration platforms.
- Familiarity with customer service operations and support metrics including SLA management and response times.
- Strong problem-solving skills, attention to detail, and ability to work independently and collaboratively.
- Advanced Deluge expertise including meta-programming and data structure manipulation.
- Experience contributing to reusable widget libraries and Zoho marketplace ecosystems.
- Knowledge of agent-based AI architectures, MCP servers, and AI orchestration frameworks.
- Experience with Zoho Creator or other low-code Zoho platforms for extended integration capabilities.
- Zoho certifications or equivalent credentials.
- Proficiency in HTML, CSS, SQL, Node.js, and JavaScript for advanced UI customization, widget enhancement, and integrations.
- Understanding of CRM best practices, sales operations, and omnichannel customer experience.

Preferred Qualifications and Benefits

While not explicitly stated, candidates with experience in AI orchestration, advanced automation workflows, and building scalable integration ecosystems will excel. Success in this role is measured by delivering unified CRM and Desk platforms that provide seamless data flow, enhanced user experiences through custom widgets and automation, and AI-driven improvements in sales and customer service metrics. The role offers the opportunity to contribute to a high-performing technical team through knowledge sharing and innovation in Zoho platform development.