PC- 1523 Senior Zoho CRM Developer

The Zoho CRM Developer is a highly skilled technical specialist responsible for designing, developing, configuring, integrating, and continuously optimizing Zoho CRM and related Zoho ecosystem platforms. This role focuses on delivering scalable, secure, and intelligent customer relationship management solutions that streamline business processes, enhance customer engagement, and support data-driven decision-making. The ideal candidate will possess deep expertise in Zoho CRM configuration, Deluge scripting, custom functions, REST APIs, webhooks, workflow automation, custom widgets, Zoho AI capabilities, and enterprise integrations, alongside proficiency in HTML, CSS, SQL, Node.js, and JavaScript. Collaboration with business stakeholders, product teams, solution architects, analysts, and engineers is essential to build innovative CRM solutions aligned with organizational goals.

Key Responsibilities

- Design, configure, and customize Zoho CRM and Zoho Desk to deliver AI-powered customer service platforms.
- Develop advanced Deluge scripts and custom functions to automate complex business logic and integrate third-party systems.
- Build custom widgets and UI components to enhance sales dashboards, customer portals, and support agent interfaces.
- Create sophisticated automation workflows combining Deluge scripting with pipeline and support operations management.
- Implement AI-powered features using Zoho’s AI offerings and external AI services, including chatbots and virtual agents.
- Manage data migrations, synchronization, cleansing, deduplication, and governance activities to ensure data quality.
- Integrate agent-based AI architectures and MCP servers with Deluge-powered custom logic for intelligent automation.
- Ensure seamless data synchronization and integrations between Zoho CRM, Zoho Desk, and external systems using APIs, webhooks, and custom connectors.
- Collaborate with Sales, Support, Operations, and Product teams to translate business requirements into integrated Zoho solutions.
- Configure and manage Zoho CRM modules, workflows, blueprints, assignment rules, dashboards, and reports.
- Configure Zoho Desk modules, channels, workflows, SLAs, and multi-channel support integrations.
- Design and optimize AI-driven sales and customer service features such as lead scoring, sales predictions, ticket routing, sentiment analysis, and agent recommendations.
- Develop and maintain documentation including solution designs, integration specifications, data dictionaries, and support runbooks.
- Monitor system performance, Deluge execution times, widget rendering, and overall platform reliability.

Required Qualifications

- Over 10 years of professional experience with Zoho CRM and/or Zoho Desk, including configuration, customization, and implementation.
- Expert-level proficiency in Deluge scripting with experience in building complex business logic and automation.
- Strong skills in designing and developing custom widgets using Zoho Widget Framework and Deluge.
- Deep knowledge of Zoho CRM and Zoho Desk configuration, including modules, workflows, sales pipelines, SLAs, and dashboards.
- Hands-on experience with Zoho AI capabilities such as AI lead scoring, sales predictions, routing, sentiment analysis, and chatbots.
- Solid understanding of REST APIs, webhooks, Deluge API calls, and system integration patterns.
- Proficiency in SQL, data transformation, ETL concepts, and Deluge data processing functions.
- Experience with integration platforms and building custom connectors.
- Familiarity with customer service operations and support metrics including SLA management.
- Strong problem-solving skills, attention to detail, and ability to produce clean, maintainable code.
- Advanced Deluge expertise including meta-programming and advanced data structure manipulation.
- Experience building reusable widget libraries and contributing to Zoho marketplace ecosystems.
- Knowledge of agent-based AI architectures, MCP servers, and AI orchestration frameworks.
- Experience with Zoho Creator or other Zoho low-code platforms.
- Zoho certifications or equivalent credentials.
- Proficiency in HTML, CSS, SQL, Node.js, and JavaScript for advanced UI customization and integrations.
- Understanding of CRM best practices, sales operations, and omnichannel customer experience.

Preferred Qualifications and Benefits

- Proven track record of delivering integrated CRM and Desk platforms that unify sales and customer service experiences.
- Ability to develop AI-powered automation that drives measurable improvements in sales conversion, forecast accuracy, customer satisfaction, and response times.
- Experience contributing to high-performing technical teams through knowledge sharing on Deluge best practices, widget development, and AI integration.
- Opportunity to work on cutting-edge AI-powered CRM solutions that reduce manual effort and enhance business value.

This role offers a challenging environment for an experienced Zoho CRM Developer to leverage their technical expertise and deliver innovative, intelligent CRM solutions that drive business success.