People Experience & Operations Associate

This role is focused on delivering a high-quality employee experience by ensuring timely and accurate HR service delivery, maintaining compliance with organizational policies, and fostering effective coordination among stakeholders. The position emphasizes continuous improvement of operational practices and employee engagement initiatives through the use of digitization and automation tools.

Key Responsibilities

- Manage all aspects of employee onboarding and offboarding, including system enrollments, organizational announcements, induction processes, asset returns, employment documentation, and final settlement coordination.

- Ensure new employees are promptly and accurately registered in key HR systems such as EC, SAP, and the Attendance Management System.

- Provide comprehensive employee services support to over 450 frontline employees, handling tasks such as processing online Provident Fund applications, salary advance requests, and addressing various employee queries.

- Coordinate the distribution of health insurance cards and collaborate with insurance providers to verify and process medical claims efficiently.

- Facilitate essential people processes for the offline workforce, including completion of Occupational Health and Safety (OHS) surveys, distribution of Performance Development Reviews (PDRs), and communication of salary adjustments.

- Prepare and issue necessary employee documentation, including employment verification letters, bank and visa letters, and experience certificates for employees leaving the organization.

- Support Talent Management initiatives by organizing frontline training sessions and maintaining accurate records of participant details, attendance, and feedback within the learning management system.

- Plan and deliver mandatory Code of Conduct training tailored for the frontline workforce, while also supporting broader learning and capability-building programs.

- Serve as the primary point of contact for plant HR operational deliverables, reporting requirements, employee inquiries, and ensure service delivery within agreed Service Level Agreements (SLAs).

- Assist Business Unit HR Operations projects and plant engagement activities, including OHS initiatives and rewards and recognition programs, while identifying opportunities to enhance processes through digitization and improved reporting.

Required Qualifications

- Bachelor’s or Master’s degree in Human Resources, Information Technology, or Business Administration.

- 2 to 4 years of professional experience in Employee Services, Payroll, or Administration.

Skill Set

- Expertise in Employee Services, including onboarding and offboarding processes.

- Strong experience supporting frontline workforce operations.

- Proficiency in HR systems administration.

- Coordination of employee benefits and related processes.

- Preparation and management of employee documentation.

- Training coordination and learning management.

- Operational reporting and data management.

This position offers the opportunity to work closely with frontline employees and HR teams to enhance operational efficiency and employee satisfaction through innovative HR practices and technology-driven solutions.