People & Operations Manager

We are a rapidly growing international e-commerce company seeking a People & Operations Manager to lead how our team sets goals, receives feedback, grows, and delivers results. Reporting directly to the founder, you will play a crucial role in shaping our work culture and operational efficiency. This is a fully remote position based anywhere in Pakistan, offering a competitive monthly salary of PKR 450,000 to 650,000 plus a performance bonus.

Key Responsibilities

People Management (approximately 60%)
- Collaborate with team leads to establish 3 to 5 measurable KPIs for every role.
- Manage the regular rhythm of communication, including weekly one-on-ones, monthly scorecard reviews, and quarterly growth conversations.
- Develop career levels and personalized development plans for all employees.
- Provide managers with a fair and early process for addressing missed goals and coach them through challenging conversations.
- Embed company values into daily behaviors through recognition programs, engagement surveys, and onboarding processes.
- Support recruitment efforts by creating role scorecards, conducting structured interviews, and designing 30/60/90 day onboarding plans.

Operations Management (approximately 40%)
- Maintain the company priorities list, ensuring each priority has a designated owner, deadline, and status update.
- Facilitate the weekly leadership meeting, including managing the decisions log and tracking action items.
- Drive accountability across teams by ensuring follow-through and escalating blockers promptly.
- Identify and resolve recurring issues at the process level to improve operational efficiency.

Success Metrics After 6 Months
- Every role has an agreed-upon scorecard, and every employee has a development plan.
- At least 90% of scheduled one-on-ones are conducted as planned.
- 80% or more of company priorities are completed by their agreed deadlines.

Required Qualifications
- 5 to 10 years of relevant experience, including at least 2 years designing and implementing KPI, appraisal, or OKR systems in startups or companies with 20 to 150 employees.
- Proven track record of designing and launching performance systems, with measurable results.
- Experience managing leadership meetings or maintaining a priorities tracker.
- Strong proficiency in Google Sheets or Excel for creating KPI dashboards.
- Clear, direct, and fair communication skills, with excellent written and spoken English.
- Bachelor’s degree required. Degrees from institutions such as LUMS, IBA, GIKI, NUST, or similar, and an MBA are strongly preferred.

Preferred Qualifications and Benefits
This role is ideal for someone who has actively built performance management systems rather than only administering existing ones. It is not suited for candidates whose experience is primarily in payroll, attendance, HR administration, recruitment only, executive assistant roles, or e-commerce freelancing.

We offer a monthly salary ranging from PKR 450,000 to 650,000, plus a performance bonus of up to 15%. The position is fully remote, providing the opportunity to work directly with the founder and take real ownership of company operations. You will join a lean, fast-moving team that values data-driven decision-making and automation.

Application Process
To apply, please submit your CV. The hiring process consists of four stages:
1. An online assessment (approximately 45 minutes)
2. A 30-minute phone screening
3. A take-home assignment involving drafting KPIs for three roles and creating a one-on-one meeting template
4. A final interview, including a detailed walkthrough of your take-home assignment

We look forward to welcoming a driven and strategic People & Operations Manager to help us build the systems that drive company growth.