People Solutions Specialist

Haleon is a purpose-driven, world-class consumer health company dedicated to putting everyday health in the hands of millions. Since our launch three years ago, we have rapidly grown and evolved, entering an exciting new phase filled with bold ambitions and significant opportunities. Our trusted portfolio includes leading brands such as Sensodyne®, Panadol®, Advil®, Voltaren®, Theraflu®, Otrivin®, and Centrum®. What distinguishes us is our unique combination of deep human understanding and trusted science. Through our Win as One strategy, we focus on delivering better everyday health with humanity, fostering an agile, performance-driven culture that unites and inspires our people.

Key Responsibilities:
- Serve as the initial point of contact for employee queries via ServiceNow cases, live chat, and email, providing end-to-end support and timely resolution for Tier 1 cases.
- Manage straightforward HR cases efficiently while maintaining a strong focus on service excellence.
- Identify complex or unresolved issues and escalate them to Tier 2 specialists, ensuring smooth handovers and timely resolution.
- Contribute to continuous improvement initiatives by providing feedback and participating in process optimization and automation efforts.
- Maintain clear, professional communication with employees, Tier 2 specialists, and other stakeholders throughout case resolution.
- Stay current on People Services policies, procedures, and regulatory requirements to ensure compliance and accurate support.
- Conduct audits and peer reviews aligned with the Quality Framework to uphold service standards and identify process improvements.

Required Qualifications:
- Bachelor’s degree in Human Resources, Business Administration, or a related field.
- 1-2 years of experience in a similar HR or people services role.
- Solid understanding of employee data management, including data entry, maintenance, and validation.
- Knowledge of HR policies, procedures, and relevant regulatory and data requirements.
- Proficiency with Workday and other HR technologies to support effective service delivery.
- Strong written and verbal communication skills to assist employees clearly and professionally.
- Analytical mindset with problem-solving abilities and effective time management skills.
- Ability to thrive in a fast-paced, deadline-driven environment.
- Well-developed interpersonal skills to engage effectively with diverse stakeholders.

Preferred Qualifications and Benefits:
Haleon embraces a Hybrid Working model, allowing employees whose roles permit it to work remotely in agreement with their managers. This flexible approach supports a healthy work-life balance and encourages employees to perform at their best.

Joining Haleon means being part of a team that is reshaping the future of everyday health. You will work alongside colleagues who share your energy and passion, with opportunities to innovate, grow, and make a meaningful impact. We are committed to building an inclusive culture where diverse backgrounds and perspectives are valued, ensuring all employees feel they belong.

We also provide reasonable adjustments and accommodations throughout the recruitment process to support candidates with specific needs, maintaining confidentiality and respect at every stage.

Haleon is dedicated to equal opportunities and fostering an environment where everyone can thrive. We invite you to join us in creating healthier, happier, and more productive lives for people around the world.

Job Posting End Date: 12 October 2026