People & Talent Lead

We are a rapidly expanding e-commerce company managing a diverse portfolio of consumer brands on platforms like Amazon and TikTok Shop. Our team operates remotely across Pakistan, and we are seeking a People & Talent Lead to ensure our employees have a positive start, remain engaged, grow professionally, and receive timely, honest feedback. This role reports directly to the CEO and involves holding all leadership, including the CEO, accountable for the people-related commitments made within the organization.

Key Responsibilities

- Oversee onboarding by creating and implementing a structured 30/60/90-day plan, assigning buddies, and conducting check-ins at day 7, 30, and 90 for every new hire.
- Manage the performance review process by maintaining the review calendar, preparing for each review, and ensuring 100% completion by following up on overdue reviews.
- Drive employee motivation through monthly pulse surveys, maintaining regular one-on-one meetings with all team members, and facilitating simple recognition initiatives.
- Enhance retention by identifying flight risks early, conducting stay and exit interviews, and keeping salary benchmarks up to date.
- Support employee growth by developing clear career paths for core roles, managing a learning budget and training calendar, and providing coaching for new managers.
- Assist with recruiting activities, including drafting job descriptions, preparing screening questions, conducting first-round interviews, and coordinating offer letters alongside the recruiting partner.
- Handle essential people operations tasks such as maintaining the employee handbook, updating policies, managing records, and ensuring smooth offboarding processes.

Required Qualifications

- A minimum of 4 years’ experience in HR, people operations, or talent development, with at least 2 years managing onboarding and performance review processes end to end.
- Proven track record of running a review cycle to 100% completion, including measurable improvements in completion rates.
- Experience supporting a remote team based in Pakistan working for an American company.
- Confidence and assertiveness in holding senior leaders, including founders, accountable for their deadlines.
- Strong written English skills and proficiency with Google Workspace, project management tools like ClickUp or Asana, and familiarity with AI tools.

Preferred Qualifications and Benefits

- A degree in HR, organizational psychology, or business from reputable institutions such as LUMS, IBA, CBM, or similar.
- This is a full-time, remote position open to candidates based in Pakistan.
- The monthly salary range is PKR 150,000 to 220,000.

Interested candidates should apply through the designated application link, including a brief note describing a review cycle they managed, highlighting the completion rates before and after their involvement. Shortlisted applicants will be invited to complete a brief written and video assessment.