PHD Specialist (Patient Access & Scheduling Coordinator)

Meds Nexus is seeking a friendly and organized PHD Specialist (Patient Access & Scheduling Coordinator) to join our team. This role primarily involves managing inbound patient calls and coordinating pre-visit arrangements. You will act as the main communication link between U.S. patients, medical offices, and our healthcare facilities, ensuring smooth scheduling and patient access. The position requires working night shifts from 5:30 PM to 2:30 AM, Monday through Friday, at our office location.

Key Responsibilities

Patient Services: Professionally handle incoming patient calls, schedule or reschedule appointments, and accurately register new patients in the system.

Clinic Coordination: Maintain direct communication with U.S. doctor’s offices to provide updates on schedules, clinic hours, and appointment availability.

Intake & Data Entry: Collect and record patient demographic information, reasons for visits, and insurance details during the intake process.

Front Desk Support: Assist with front-end administrative tasks for U.S.-based medical practices as needed to ensure efficient clinic operations.

Required Qualifications

Education: A minimum of a Bachelor’s degree in any discipline is required.

Experience: Candidates should have 2 to 3 years of customer support experience, preferably in healthcare or an international call center environment.

Communication Skills: Fluency in English with excellent speaking and listening skills is essential. A clear and polite tone is required for effective patient interaction.

Technical Skills: Basic computer proficiency and familiarity with MS Office applications are necessary to perform daily tasks efficiently.

Additional Information

This role requires working onsite at our office, and candidates must be able to commute easily to the location. The night shift schedule is fixed, so applicants should be comfortable with working from 5:30 PM to 2:30 AM. During the application process, candidates will be asked about their current and expected salary, notice period, and relevant experience.

Meds Nexus offers an opportunity to work in a dynamic healthcare environment where your coordination and communication skills will directly impact patient access and satisfaction. If you are organized, patient-focused, and ready to work in a night shift setting, this position could be an excellent fit for you.