Phone Representative

We are seeking a motivated Phone Representative to join our remote team. In this role, you will initiate phone conversations with assigned leads, clearly introduce yourself, and explain the purpose of your call. Your primary goal is to engage leads by listening attentively, assessing their interest, and connecting qualified prospects with the sales team. You will manage lead lists and requested callbacks using CRM and calling tools, ensuring accurate notes and respectful communication throughout. This position offers a monthly base salary with additional bonus opportunities and allows you to work fully from home using shared systems for calling and lead tracking.

Key Responsibilities:
- Manage steady calling from assigned lead lists within a CRM platform such as HubSpot, prioritizing requested callbacks before new calls.
- Use a business phone system like Aircall to place calls, introduce yourself professionally, and explain the reason for contacting each lead.
- Ask concise questions to understand each lead’s needs and interest, listening carefully before determining if a sales conversation is appropriate.
- Clearly explain the offer using approved scripts and simple language, answering questions without making promises or assumptions.
- Respond politely to declines or requests to call later, noting reasons and respecting any requests to avoid further contact.
- Transfer interested leads to the sales team with a brief summary of their needs, questions, and agreed next steps.
- Schedule requested follow-up calls using tools such as Microsoft Outlook, confirming appointment times accurately.
- Return calls as requested, reviewing previous notes and providing a brief reminder of earlier conversations.
- Record call outcomes, comments, and next steps diligently; identify and mark incorrect numbers or duplicates to maintain list quality.
- Share daily call metrics and interested lead details with the team lead; practice call outlines and incorporate coaching feedback.
- Maintain quality standards through accurate note-taking, polite communication, proper lead transfers, and consistent daily calling activity.

Required Qualifications:
- Proficient spoken and written English, as calls are primarily with leads based in the United States.
- Access to a computer, mobile phone, stable internet connection, and reliable electricity to support remote work.
- No prior experience required, though background in phone calling, customer service, or sales support is preferred.
- Ability and willingness to follow a structured call outline while allowing leads time to respond.
- Comfort with learning and using shared calling and CRM tools, keeping lead information up to date after each interaction.
- Strong communication skills to explain offers simply, ask relevant questions, and identify genuine interest.
- Attention to detail when documenting call notes, selecting call outcomes, and confirming appointments.
- Patience and professionalism when handling declines, questions, or slower-paced conversations, maintaining respect without pressure.
- A quiet workspace conducive to clear phone calls and openness to seek guidance from the team lead when needed.

Preferred Qualifications and Benefits:
- This is a fully remote position, allowing you to work from home with organized shared tools to manage your tasks efficiently.
- Structured onboarding and training will be provided on CRM software (HubSpot), business phone systems (Aircall), and scheduling tools (Microsoft Outlook).
- Regular check-ins with the team lead offer opportunities to review calls, discuss challenges, and improve skills through feedback.
- Potential for growth within the team as you develop your calling abilities and tool proficiency.
- Bonus opportunities available in addition to the monthly base salary.

This role is ideal for individuals seeking a remote position with steady calling responsibilities, clear processes, and supportive team leadership. If you are patient, detail-oriented, and eager to develop your communication skills, this opportunity offers a rewarding environment with room for advancement.