Posted May 11, 2026 106 views
Piffers Security Services (Pvt) Limited seeks a diligent and detail-oriented Control Room Operator for its Central Region based at RHQ Lahore. This role demands strong coordination and multitasking skills to ensure seamless communication and efficient reporting within the security operations framework. The Control Room Operator plays a vital role in managing operational data, coordinating between various departments and staff, and supporting timely decision-making through accurate record keeping and structured reporting. Candidates need at least two years of relevant experience and must excel in emergency response coordination, data management, and communication across multiple channels. While this position does not involve managing a team, it requires the operator to interact effectively with field staff, management, and clients to maintain high standards of operational performance and compliance.
Responsibilities
- Coordinate emergency response activities promptly and effectively to ensure the safety and security of all personnel and assets.
- Prepare and submit daily, weekly, and periodic management reports accurately and on schedule, summarizing key operational metrics and activities.
- Maintain and update operational records, including staff deployment, guards, contracts, weapons, uniforms, equipment, assets, rentals, and utilities to ensure data integrity.
- Facilitate communication between operations staff, supervisors, branch managers, trainers, armorers, accounting personnel, and senior management through emails, reports, and direct correspondence.
- Handle incoming and outgoing communications efficiently, including drafting email responses and maintaining a consistent flow of information within the control room and to external stakeholders.
- Maintain logs, control room documentation, and record-keeping systems meticulously to support audit and compliance activities.
- Support management in monitoring operational activities and follow-ups to ensure adherence to company policies and client requirements.
- Manage client files, contract renewals, rental files, utility payables, weapon licenses, and compliance documentation to maintain regulatory obligations and service quality.
- Perform internal audits, assessments, and data analysis related to weapons, uniforms, equipment, attendance, deployment, and contract records.
- Demonstrate strong attention to detail and the ability to work efficiently under pressure in a fast-paced security control room environment.
- Utilize software tools such as MS Excel, MS Word, and email platforms to carry out daily operational tasks and reporting requirements.
Skills
Piffers Security Services (pvt) Limited
pSecurity Services and Equipment/p
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