Posted Sep 23, 2019
PINNACLE is looking for a "Senior Support Specialist" to provide technical support & excellent customer service to our customers. This role requires a candidate with a high level of understanding & experience in technical troubleshooting.
Skills & Experience Required:
-Must have strong technical skills in technology product troubleshooting
-Experience of planning & implementing systems & network integrations.
-Command in high quality IT End User Support
-Confident & clear English language skills with customers at all levels.
-In-depth knowledge of networking including Router, Bluetooth, Geo-fencing, Wi-Fi & Wireless Technology.
-Good understanding of Android & IOS operating systems.
-Have knowledge in garage door openers & smart garage door controllers.
Responsibilities:
-Providing customer support via chat, call & emails.
-Assist & supervise the support team.
-Involved in the creation of process & procedure documents.
Qualification: Computer Science or Computer/Software Engineering
Experience: 1-3 years’ experience in IT/Software field
Shift: Monday - Friday (Night Shift)
Benefits: Performance Bonus, Paid Annual Leaves, & Attendance Perk.
Job Details
Pinnacle Enterprise
pPinnacle Enterprise is a top-notch Business Process Outsourcing (BPO) company with its roots in Pakistan, while it enlarge broadly structured services across the world and in a very short time Pinnacle has already capture more than 100 clients. Pinnacle has adopted intensely embedded practices for nonstop development that are designed to give a gradually stronger competitive-advantage to its clients. Pinnacle is a global management consulting, technology services and Business Process Outsourcing company with numerous offerings and an extremely focus and extensively skilled and accomplished team of outsourcing and customer service experts. Pinnacle eases you of your non-core business activities by providing sophisticated and cost effective results in BPO, Customer Sensing and Customer Relationship Management (CRM)./p
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