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Receptionist / Guest relations Officers

Pizza Hut Verified

Multiple Cities, Pakistan

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Posted Feb 26, 2018 22 views

PKR. 15,000 - 20,000/Month

We are looking for Guest Relations Officer to provide high quality service to our customers. In this role, You should be an excellent communicator who can stay positive when facing difficult situations. You should also be reliable and customer oriented, as you'll serve as a primary point of contact for our customers.

    Your goal will be to ensure our guests enjoy themselves and plan to comeback to our facilities. 

The Guest Relation Officer among other duties will be responsible for:

  1. Welcoming guests in a friendly and professional way.
  2. Addressing and escalating customer complaints.
  3. Providing information about facilities and services.
  4. Develop a rapport with all the guests, particularly Long Staying guests by arranging Long Staying Guests’ Parties.
  5. Carry out orientation of new associates and training and development of all associates so that they can perform their functions more effectively.
  6. Set a personal example for the associates by consistent and impartial behavior in all personnel matters, including discipline through respect.
  7. Perform all such functions as may be incidental or ancillary to the above functions.
  8. Perform any other function as may be assigned by the management.
  9. Check personal hygiene and be well groomed in appearance by wearing a smart, clean and tidy dress with a name tag.
  10. Maintain a professional image and be friendly and cheerful under all circumstances.

Skills

Conservation Awareness Record Keeping Database Management  Quality Metrics Outgoing and cheerful personality Customer Maniac Follow ups with Customers

Job Details

Job Channel:
Women Jobs
Industry:
Hotel Management / Restaurants
Functional Area:
Hotel/Restaurant Management
Total Positions:
20 Posts
Job Shift:
First Shift (Day)
Job Type:
Full Time/Permanent
Job Location:
Islamabad, Faisalabad, Karachi, Lahore, Rawalpindi, Pakistan
Gender:
Female
Age:
18 - 30 Years
Minimum Education:
Bachelors
Degree Title:
F.S.C/I.Com/F.A./B.A/BBA/B.Com
Career Level:
Entry Level
Minimum Experience:
Fresh
Apply Before:
Mar 26, 2018
Posting Date:
Feb 26, 2018

Pizza Hut

Hotel Management / Restaurants · 51-100 employees - Islamabad, Faisalabad, Rawalpindi, Lahore, Karachi
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pFirst choice of customers in casual Dine In./p

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