Posted Oct 27, 2026 26 views
FlareDial is a cloud-based predictive dialer designed for BPOs to efficiently manage their call floors, serving as a modern alternative to VICIdial. We are seeking motivated interns who are eager to gain hands-on experience in operating a real call center platform and contribute to its daily management. This internship is based in Islamabad and offers an opportunity to work during US business hours, providing valuable exposure to international operations.
Key Responsibilities
- Set up new customers by configuring users, campaigns, lead lists, and SIP carriers.
- Monitor live dialing activities and identify carrier issues such as error codes 403, 480, and 503.
- Respond to support tickets submitted by BPO administrators, supervisors, and agents, ensuring timely and effective resolution.
- Test new platform features prior to release and document any bugs or issues clearly.
- Maintain and update help guides and operational checklists to support smooth platform usage.
Required Qualifications
- Currently pursuing or holding a degree in Computer Science, Information Technology, Telecommunications, or a related field.
- Basic understanding of networking concepts including IP addresses, ports, and DNS.
- Proficient in English with strong communication skills and patience when dealing with customers.
- Demonstrated care and responsibility when working with live systems and handling sensitive customer data.
Preferred Qualifications and Benefits
- Experience with VICIdial or within a BPO environment is advantageous.
- Familiarity with VoIP/SIP fundamentals, and knowledge of Asterisk or FreeSWITCH platforms.
- Basic skills in Linux, SQL, or programming languages will be considered a plus.
During this internship, you will gain practical knowledge of how a live cloud dialer operates, including the workings of SIP, media servers, and predictive dialing technology. You will also learn how to manage a software platform that supports multiple customers on a daily basis. Strong performers may be considered for full-time employment opportunities following the internship.
The internship runs for a duration of 3 to 6 months, with shifts scheduled from 7 PM to 4 AM to align with US business hours. A monthly stipend ranging from PKR 20,000 to 30,000 will be provided.
Interested candidates are encouraged to apply through LinkedIn by submitting their CV for consideration.
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Flare Dial
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