Branch Manager

PNY Trainings is looking for a proactive and results-oriented Branch Manager to oversee branch operations and drive admissions, sales, and customer service excellence. This role requires a strong leader with excellent communication skills and the ability to maintain smooth day-to-day operations while achieving revenue and admission targets. The ideal candidate will have relevant experience in training institute management, sales, and administration, and demonstrate strong problem-solving abilities and operational management skills. The Branch Manager works closely with various functional teams including Admissions, Sales, Academics, Administration, Accounts, IT, and Marketing to ensure alignment with company policies and standards. This role is vital for monitoring branch performance, managing operational expenses, and fostering positive relationships with students, staff, and clients. The candidate should also be adept at reporting to Head Office and implementing strategic planning to improve overall branch efficiency and profitability.
Responsibilities

Achieve branch revenue, admissions, operational, and profitability targets by implementing effective strategic plans.
Supervise daily branch operations ensuring smooth coordination among Admissions, Sales, Academics, Administration, Accounts, IT, and Marketing teams.
Implement company policies, standard operating procedures, and compliance standards across all branch activities to maintain quality and consistency.
Monitor admissions, sales performance, student inquiries, and operational activities and submit detailed reports regularly to the Head Office.
Work towards achieving branch key performance indicators including admissions, revenue, student retention, customer satisfaction, and operational efficiency.
Assist Head Office in monitoring branch expenses to maintain financial discipline and improve overall operational performance.
Prepare and review daily, weekly, and monthly operational reports and ensure their timely submission to the Head Office.
Supervise branch staff, instructors, and support teams to ensure discipline, productivity, and high performance, fostering a professional work environment.
Conduct employee performance evaluations, provide coaching, and identify training and development needs to enhance team capabilities.
Ensure effective classroom management, appropriate utilization of classrooms and equipment, and maintenance of a professional learning environment.
Coordinate class schedules and timetables with the Academics Department for efficient allocation of instructors, classrooms, and resources.
Monitor instructor punctuality, student attendance, and class regularity to guarantee smooth academic operations.
Manage branch assets, inventory, office supplies, maintain proper records, and ensure timely replenishment to support branch functions.
Coordinate with HR regarding staff attendance, leave management, employee discipline, and enforcement of HR policies.
Efficiently handle routine operational, student, and staff concerns, escalating critical issues to the Head Office when necessary.
Build and maintain positive relationships with students, parents, instructors, corporate clients, and visitors while ensuring excellent customer service.
Perform additional duties as assigned by Head Office Management to support organizational goals and continuous improvement.