CSR Cum Admission Officer (Female)

PNY Trainings is looking for a motivated and customer-focused Customer Sales Representative to join our Multan (Model Town) Branch. This role is essential in guiding prospective students and their parents through the admission journey, providing clear information about courses, and converting inquiries into confirmed enrollments. The ideal candidate thrives in a target-driven environment, demonstrates strong communication and persuasion abilities, and skillfully manages CRM and student management systems to maintain an organized and efficient admission process. Strong multitasking, time management, and a professional demeanor are crucial to succeed in this role, ensuring an outstanding experience for all prospective students and parents. The CSR Cum Admission Officer handles a high volume of daily inbound and outbound calls while maintaining a warm and welcoming atmosphere. They work independently and collaborate effectively with admissions and marketing teams to improve lead conversion rates and maintain up-to-date records. This position requires consistent follow-up efforts to nurture leads and contribute to achieving monthly admissions and revenue targets, making a strong impact on the overall enrollment success of PNY Trainings.
Responsibilities

Achieve monthly admission and revenue targets by effectively counseling prospective students and executing successful sales conversions.
Manage a high volume of inbound and outbound calls to engage with prospective students, answer inquiries, perform follow-ups, and convert leads.
Maintain a minimum daily target of 100 connected calls to maximize engagement and increase admission opportunities.
Provide accurate and detailed guidance to prospective students and parents regarding course offerings, career prospects, fee structures, and class schedules.
Convert walk-in, online, and phone inquiries into confirmed admissions through persuasive and professional communication.
Maintain, update, and organize comprehensive lead, inquiry, and admission records using CRM and LMS software tools.
Ensure admissions documentation and fee processing are completed accurately and in a timely manner.
Collaborate with marketing and admissions teams to develop and enhance strategies for lead generation and conversion rate improvement.
Perform regular and systematic follow-ups with prospective students to nurture leads and encourage enrollment.
Prepare and submit detailed daily and weekly sales and admission reports to management for performance tracking.
Maintain a professional, supportive, and welcoming environment that enhances the overall experience for prospective students and their families.