CSR Cum Admission Officer

PNY Trainings is looking for a motivated and customer-focused Customer Sales Representative Cum Admission Officer to join the Lahore (Arfa Tower) branch. This role requires guiding prospective students and their parents through detailed course offerings, answering inquiries, and converting leads into confirmed admissions. The ideal candidate must be skilled in communication and persuasion, capable of handling a high volume of inbound and outbound calls daily, and maintaining a professional and welcoming environment throughout the admission process. This position demands strong multitasking capabilities, excellent time management, and the ability to work both independently and collaboratively with admissions and marketing teams to meet monthly enrollment and revenue targets. The candidate will manage the full cycle of the admission process, from initial contact to final enrollment, ensuring accurate record-keeping using CRM and LMS software. By maintaining consistent follow-up communications and supporting lead generation efforts, the role fosters improved conversion rates and successful student enrollments. This is an excellent opportunity for those who have at least two years of related experience and wish to develop their communication and customer service skills within a professional training institute environment. The role does not require team management but emphasizes individual accountability for meeting performance goals.
Responsibilities

Achieve assigned monthly admissions and revenue targets through effective counseling and sales conversions.
Manage inbound and outbound calls to address student inquiries, follow-up activities, and lead conversions.
Maintain a minimum target of 100 connected calls daily to ensure consistent lead engagement and maximize admission opportunities.
Guide prospective students and parents regarding course details, career prospects, fee structures, and class schedules.
Convert walk-in, online, and phone inquiries into confirmed admissions using persuasive communication techniques.
Maintain, update, and manage lead, inquiry, and admission records systematically within CRM and LMS software.
Ensure timely and accurate completion of admission documentation and fee processing procedures.
Collaborate with marketing and admissions teams to enhance lead generation tactics and improve conversion ratios.
Provide regular and systematic follow-ups with prospective students to nurture leads and increase admission success.
Prepare and submit daily and weekly sales and admission performance reports for management review.
Maintain a professional, welcoming, and supportive admission environment that positively impacts prospective student experience.
Handle multiple inquiries effectively while maintaining strong organizational and time management skills to support a smooth admission process.
Utilize customer relationship management tools, such as Salesforce, to track and manage student interactions and data accurately.