CSR

PNY Trainings is looking for a motivated and customer-focused Customer Sales Representative (CSR) to join our Rawalpindi Branch. This role involves guiding prospective students and their parents through course offerings, providing detailed information about career prospects, fee structures, and schedules. The CSR is responsible for converting inquiries into confirmed admissions by applying persuasive communication and sales skills while maintaining a professional and welcoming environment. The ideal candidate is experienced in handling a high volume of phone calls daily, adept at using Customer Relationship Management (CRM) and Learning Management Systems (LMS), and possesses excellent multitasking and time management abilities. This position requires working independently and collaboratively with various teams to enhance lead generation and optimize admissions conversion rates. The CSR will maintain accurate records and documentation, follow up systematically with leads, and ensure a smooth admissions process that supports monthly enrollment and revenue goals. Candidates should have at least two years of relevant experience and be driven to deliver exceptional customer experiences in an educational training environment.
Responsibilities

Achieve assigned monthly admissions and revenue targets by effectively counseling prospective students and converting inquiries into admissions.
Manage and respond to inbound and outbound calls, maintaining a minimum of 100 connected calls daily to maximize lead engagement and conversion opportunities.
Provide accurate and comprehensive information to prospective students and parents about course details, career prospects, fee structures, and class schedules.
Convert walk-in, phone, and online inquiries into confirmed admissions using persuasive communication and sales techniques.
Maintain and update lead, inquiry, and admission records accurately in CRM and LMS software to ensure data integrity and smooth workflow.
Complete admission documentation and fee processing accurately and in a timely manner to maintain process efficiency.
Collaborate closely with marketing and admissions teams to improve lead generation strategies and increase conversion ratios.
Conduct regular follow-ups with prospective students to nurture leads and enhance the likelihood of admissions.
Prepare and deliver daily and weekly sales and admission performance reports to management for monitoring and strategic planning.
Maintain a professional and welcoming atmosphere for prospective students and parents, ensuring a positive overall admission experience.
Manage time effectively to handle multiple tasks simultaneously while maintaining high-quality customer service.
Utilize problem-solving skills to address and resolve student inquiries, concerns, and issues promptly and effectively.