Posted Mar 05, 2020
Experience:
- 8 years’ work experience in the areas billing and revenue generation in the field of water and sanitation services
Qualification:
- BS/Masters in Accounting required
Responsibilities:
- Billing activity for all customer groups in accordance with Hunter Water Policies and Customer Contract: includes meter reading, premise management, meter maintenance, billing, standpipes, remittance and conveyancing processing, premise management and bulk government.
- First level escalation and resolution point for issues within the team such as escalated customer matters, information and advice regarding billing/metering issues and ensuring adherence to policies, business rules, and process.
- Assists and encourages the team to identify improvement opportunities in existing billing processes and procedures assume ownership of initial analysis and development of recommendations for escalation to Manager Billing Operations.
- Maintain advanced user's understanding of the billing system to facilitate analysis, maintenance, escalation and reporting to ensure the integrity of customer billing information and processes.
- Support and troubleshooting of critical IT systems as they interface with billing/metering activity and monitor to resolution.
- Contribute as Subject Matter Expert (SME) for billing-related projects including development of business requirement documents, user test planning and execution, and development of business process documentation.
- Under delegation policy, has line manage approval to Level E associated with customer account tasks
- Provides work allocation, coaching and training support to the team and also to other Customer Services staff (eg Customer Centres, etc) to ensure compliance with policy and process.
- Other duties within Customer Services as required.
Skills
Job Details
Poverty Eradication Initiative (PEI)
Poverty is the root cause of every problem in the society, has no doubts worse affects on human life. Traditional gender roles in Pakistan especially in NWFP, which remains indulged in tribal culture, define the woman’s place as in the home and not in the workplace, and define the man as the breadwinner. Consequently, the society invests far less in women than men. Women in NWFP suffer more from poverty of opportunities throughout their lives as compared to other provinces. Economic vulnerability is a key factor in the rise of poverty in Pakistan; vulnerability also arises from social powerlessness, political instability, and ill-functioning institutions. Corruption and political instabilities such as various separatist movements in Baluchistan and Waziristan resulted in reduction of business confidence, deterioration of economic growth, reduced public expenditure, poor delivery of public services, and undermining of the rule of law. The root causes of current unrest in whole country especially FATA and FRS are linked with the absence of the opportunities for youth in all sections of life in general and particular in livelihoods. Active participation of the youth in decision making and development of the area is neglected and never given a chance to decide their fate. This made youth of the area frustrated and restless and compelled them to take part in the unhealthy activities. Poverty and the lack of modern curriculum have proved destabilizing factors for Pakistani society as these causes our youth to be exploited by religious organizations banned by the government to run schools and produce militant literature. Eradication of poverty cannot be brought about by charity, but needs first and foremost empowering the poor, focusing on women, and tapping their tremendous potential. Poverty Eradication Initiative (PEI) is a non-political, non-partisan and non-profit organization working as a facilitator to initiate and sustain women and children oriented developmental p
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