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Job Description


·         Develop comprehensive documentation that meets organizational standards

·         Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging content

·         Write user-friendly content that meets the needs of the target audience, turning insights language that sets our users up for success

·         Develop and maintain detailed databases of appropriate reference materials, including research, usability tests, and design specifications

·         Evaluate current content and develop innovative approaches for improvement


·         Research, outline, write, and edit new and existing content, working closely with various departments to understand project requirements

·         Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation

·         Work with development and support leads to identify all documentation repositories, revise and edit, and determine the best solution for data compilation and centralized storage

·         Research, create, and maintain information architecture templates that uphold organizational and legal standards, and allow for easy data migration

·         Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation

Skills and Qualifications

·         Bachelor’s degree in IT/ BSCS or relevant technical field

·         3-5 years’ industry experience as an effective technical writer

·         Proven ability to quickly learn and understand complex topics

·         Previous experience writing documentation and procedural materials for multiple audiences

·         Superior written and verbal communication skills, with a keen eye for detail

·         Experience working with engineering to improve user experience: design and help refine content and create visuals and diagrams for technical support content

Job Details

Functional Area:
Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Job Location:
No Preference
Minimum Education:
Degree Title:
Masters IT/ BSCS
Career Level:
Entry Level
Minimum Experience:
3 Years
Apply Before:
Dec 11, 2019
Posting Date:
Dec 05, 2019
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