Power Platform Senior Technical Consultant

TEKenable is seeking an experienced Power Platform Senior Consultant for a permanent remote position based in Pakistan. The successful candidate will join our managed services team, playing a key role in delivering exceptional service through our dedicated support function. This role involves leveraging your expertise in Power Platform and Dynamics 365 configuration and development to support modern cloud-based solutions. Additionally, you will have opportunities to expand your skills across other Microsoft technologies such as .NET, .NET Core, C#, Azure Cloud, SQL Server, Microsoft 365, JavaScript, and SharePoint. The ideal candidate will be a proactive team player with strong decision-making abilities, excellent communication skills, and a customer-focused mindset. You will also provide guidance and management support to junior engineers when necessary, while handling multiple projects and ensuring tasks are completed efficiently.

Key Responsibilities:
- Support and enhance existing Dynamics 365 and Power Platform projects through configuration and customization.
- Manage and deliver ongoing platform application support aimed at achieving high customer satisfaction and service excellence.
- Take ownership of problem resolution and implement corrective actions as needed.
- Collaborate with team members to analyze system functions and review both functional and technical specifications.
- Investigate incoming incidents by replicating issues in UAT, QA, or Sandbox environments to verify fixes.
- Promote best practices and maintain quality standards in customer software support.
- Maintain high standards of customer engagement and service delivery.
- Complete relevant training and pursue Microsoft Certifications in Power Platform.
- Prepare clear and detailed technical documentation.

Required Qualifications:
- Proven industry experience in software support environments.
- Proficiency in a .NET programming language, preferably C#.
- Hands-on experience with Microsoft Power Platform components including PowerApps, Power BI, and Power Automate.
- Strong knowledge of Data, UI, Logic, Dataverse, and visualizations within the Power Platform.
- Ability to manage multiple client relationships simultaneously.
- Demonstrated customer engagement and delivery experience.
- Familiarity with Azure and cloud concepts.
- Understanding of ITIL framework principles.
- Excellent interpersonal skills with the ability to communicate effectively at all organizational levels.
- Self-motivated with the ability to work independently and collaboratively.
- Resilient, customer-centric, and capable of making sound decisions.
- Eagerness to learn new platforms and technologies.

Preferred Qualifications and Benefits:
- Experience working in managed services or SLA-based support environments.
- Knowledge of Azure DevOps and additional Azure services.
- Relevant Microsoft certifications.
- Experience with SharePoint 365.
- Relevant third-level qualifications in Business or IT are advantageous but not mandatory.
- Formal management or leadership training is a plus.
- Technical accreditations are highly desirable.

TEKenable is an award-winning Microsoft Partner and Salesforce Crest Partner, recognized as a Great Place to Work® and featured in the Deloitte Fast50 for seven consecutive years. We hold multiple Microsoft Advanced Specialisations and have received three Microsoft Partner of the Year Awards. Join a global team of over 200 employees across multiple countries, offering a diverse and inclusive work environment with flexible remote working arrangements. Our culture is built on resilience, heartfelt service, continuous improvement, and curiosity.

We provide opportunities for professional growth, including mentoring junior engineers and gaining Microsoft certifications. Employees enjoy comprehensive benefits such as health insurance, flexible working hours, and company trips. TEKenable is committed to diversity and equal employment opportunities regardless of gender, disability, sexual orientation, ethnicity, religion, or other backgrounds.

The hiring process includes a pre-screening call followed by 2-3 interview stages conducted remotely via video calls, scheduled to accommodate your availability. We look forward to learning how you embody our values and how you can contribute to our team. Only shortlisted candidates will be contacted.