Power Platform Senior Technical Consultant

TEKenable is seeking an experienced Power Platform Senior Consultant for a permanent remote position based in Pakistan. The successful candidate will join our managed services team, playing a key role in delivering exceptional service through our dedicated support function. This role involves leveraging expertise in Power Platform and Dynamics 365 configuration and development to support modern cloud-based solutions. There is also an opportunity to expand skills across other Microsoft technologies such as .NET, .NET Core, C#, Azure cloud, SQL Server, Microsoft 365, JavaScript, and SharePoint. The ideal candidate will be a proactive team player with strong decision-making abilities, excellent communication skills, and a customer-focused mindset. They will also guide and manage support engineering personnel as needed while handling multiple projects efficiently.

Key Responsibilities:
- Support and enhance existing Dynamics 365 and Power Platform projects through configuration and customization.
- Manage and deliver ongoing platform application support aimed at achieving high customer satisfaction and service excellence.
- Take accountability for problem resolution and implement corrective actions when necessary.
- Collaborate with team members to analyze system functions and review both functional and technical specifications.
- Investigate incoming incidents by replicating issues in UAT, QA, or Sandbox environments to verify fixes.
- Promote best practices and quality standards in customer software support within the team.
- Maintain high standards of customer engagement and service delivery.
- Complete relevant work-related training, aiming to achieve Microsoft Certifications in the Power Platform.
- Prepare clear and concise technical documentation.

Required Qualifications:
- Proven experience in software support environments.
- Proficiency in a .NET programming language, preferably C#.
- Strong experience with Microsoft Power Platform components including PowerApps, Power BI, and Power Automate.
- Knowledge of Data, UI, Logic, Data Verse, and Visualizations within the Power Platform.
- Ability to manage multiple client relationships simultaneously.
- Demonstrated customer engagement and delivery skills.
- Familiarity with Azure and cloud computing concepts.
- Understanding of the ITIL framework.
- Excellent interpersonal skills with the ability to communicate effectively at all levels.
- Self-motivated, able to work independently and as part of a team.
- Resilient, customer-centric with strong decision-making capabilities.
- Eagerness to learn new platforms and technologies.

Preferred Qualifications and Benefits:
- Experience working in managed services or SLA-based support environments.
- Knowledge of Azure DevOps and additional Microsoft certifications.
- Experience with SharePoint 365.
- Relevant third-level qualifications in Business or IT are advantageous but not essential.
- Formal management or leadership training is a plus.
- Relevant technical accreditations are highly desirable.

TEKenable is an award-winning Microsoft Partner and Salesforce Crest Partner, recognized as a Great Place to Work® and featured in the Deloitte Fast50 for seven consecutive years. The company holds multiple Microsoft Advanced Specialisations and has received three Microsoft Partner of the Year Awards. Joining TEKenable means becoming part of a global workforce of over 200 employees across multiple countries, offering diverse international experience.

We offer flexible remote working arrangements that promote a healthy work-life balance, along with benefits such as health insurance, flexible hours, and company trips. Our culture is grounded in resilience, heartfelt service, continuous improvement, and curiosity. Candidates are expected to demonstrate how they embody these values and how they will contribute to our inclusive and diverse workplace.

The hiring process includes a pre-screening call followed by 2-3 interview stages conducted remotely via video calls, scheduled to accommodate your availability. We appreciate all applications; however, only shortlisted candidates will be contacted.