Power Platform Senior Technical Consultant

TEKenable is seeking an experienced Power Platform Senior Consultant for a permanent remote position based in Pakistan. The successful candidate will join our managed services team, playing a key role in delivering exceptional service through our dedicated support function. This role involves leveraging your expertise in Power Platform and Dynamics 365 configuration and development to support modern cloud-based solutions. You will also have the opportunity to expand your skills across other Microsoft technologies such as .NET, .NET Core, C#, Azure Cloud, SQL Server, Microsoft 365, JavaScript, and SharePoint. The ideal candidate will be a proactive team player, capable of managing multiple projects simultaneously, guiding support engineers, and maintaining excellent communication and customer engagement.

Key Responsibilities:
- Support and enhance existing Dynamics 365 and Power Platform projects through configuration and customization.
- Manage and deliver ongoing platform application support focused on customer satisfaction and service excellence.
- Take ownership of problem resolution and implement corrective actions as necessary.
- Collaborate with team members to analyze system functions and review both functional and technical specifications.
- Investigate incoming incidents by replicating issues in UAT, QA, or Sandbox environments to verify fixes.
- Promote best practices and maintain high-quality standards in customer software support.
- Ensure consistent, high-level customer engagement and service delivery.
- Complete relevant training and pursue Microsoft certifications in the Power Platform.
- Prepare and maintain clear technical documentation.

Required Qualifications:
- Proven experience in software support environments, preferably within industry settings.
- Proficiency in a .NET programming language, ideally C#.
- Hands-on experience with Microsoft Power Platform components including PowerApps, Power BI, and Power Automate.
- Knowledge of Data, UI, Logic, Dataverse, and visualizations within the Power Platform.
- Strong ability to manage multiple client relationships simultaneously.
- Excellent customer engagement and delivery skills.
- Familiarity with Azure and cloud computing concepts.
- Understanding of the ITIL framework.
- Strong interpersonal skills with the ability to communicate effectively at all organizational levels.
- Self-motivated with the ability to work independently and as part of a team.
- Resilient, customer-focused, and capable of making sound decisions.
- Eagerness to learn new platforms and technologies.

Preferred Qualifications and Benefits:
- Experience working in managed services or SLA-based support environments.
- Knowledge of Azure DevOps and additional Microsoft certifications.
- Experience with SharePoint 365.
- Relevant third-level qualifications in Business or IT are advantageous but not essential.
- Formal management or leadership training is a plus.
- Relevant technical accreditations are highly desirable.

TEKenable is an award-winning Microsoft Partner and Salesforce Crest Partner, certified as a Great Place to Work® and recognized in the Deloitte Fast50 for seven consecutive years. We hold multiple Microsoft Advanced Specialisations and have received three Microsoft Partner of the Year Awards. Joining TEKenable means becoming part of a global workforce of over 200 employees across multiple countries, with the flexibility to work remotely and maintain a healthy work-life balance.

We offer opportunities for professional growth, including mentoring junior engineers and gaining Microsoft certifications. Our collaborative environment values excellent communication, customer engagement, and problem-solving skills. Employees benefit from comprehensive packages including remote working, health insurance, flexible hours, and company trips.

Our culture is founded on resilience, heartfelt service, continuous striving, and insatiable curiosity. We embrace diversity and inclusion, ensuring equal employment opportunities regardless of gender, disability, sexual orientation, ethnicity, religion, or other backgrounds.

The hiring process includes a pre-screening call followed by 2-3 interview stages conducted remotely via video calls, scheduled to accommodate your availability. Only shortlisted candidates will be contacted.