Power Platform Senior Technical Consultant

TEKenable is seeking an experienced Power Platform Senior Consultant for a permanent remote position based in Pakistan. The successful candidate will join our managed services team, playing a vital role in delivering exceptional service through our dedicated support function. This role involves leveraging your expertise in Power Platform and Dynamics 365 configuration and development to support modern cloud-based solutions. Additionally, you will have the opportunity to expand your skills across other Microsoft technologies such as .NET, .NET Core, C#, Azure cloud, SQL Server, Microsoft 365, JavaScript, and SharePoint. The ideal candidate will be a proactive team player with strong decision-making abilities, excellent communication skills, and a customer-focused mindset. You will also guide and manage support engineers when necessary, while handling multiple projects simultaneously and ensuring tasks are completed efficiently.

Key Responsibilities
- Support and enhance existing Dynamics 365 and Power Platform projects through configuration and customization.
- Manage and deliver ongoing platform application support aimed at achieving high customer satisfaction and service excellence.
- Take accountability for problem resolution and implement corrective actions as needed.
- Collaborate with team members to analyze system functions and review both functional and technical specifications.
- Investigate incoming incidents by replicating issues in UAT, QA, or Sandbox environments to verify fixes.
- Promote best practices and maintain quality standards in customer software support.
- Maintain high standards of customer engagement and service delivery.
- Complete relevant training and pursue Microsoft Certifications in Power Platform.
- Prepare and maintain clear technical documentation.

Required Qualifications
- Proven experience working in software support environments.
- Proficiency in a .NET programming language, preferably C#.
- Strong experience with Microsoft Power Platform components including PowerApps, Power BI, and Power Automate.
- Knowledge of Data, UI, Logic, Dataverse, and Visualizations within the Power Platform.
- Ability to manage multiple client relationships effectively.
- Demonstrated customer engagement and delivery expertise.
- Familiarity with Azure and cloud concepts.
- Understanding of the ITIL framework.
- Strong interpersonal skills with the ability to communicate effectively across all organizational levels.
- Self-motivated with the ability to work independently and as part of a team.
- Resilient, customer-centric, and capable of making sound decisions.
- Eagerness to learn new platforms and technologies.

Preferred Qualifications and Benefits
- Experience working in managed services or SLA-based support environments.
- Knowledge of Azure DevOps.
- Relevant Microsoft certifications.
- Experience with SharePoint 365.
- Relevant third-level qualifications in Business or IT are advantageous but not essential.
- Formal management or leadership training is a plus.
- Technical accreditations are highly desirable.

TEKenable is an award-winning Microsoft Partner and Salesforce Crest Partner, recognized as a Great Place to Work® and featured in the Deloitte Fast50 for seven consecutive years. We hold multiple Microsoft Advanced Specialisations and have received three Microsoft Partner of the Year Awards. With over 200 employees worldwide, we offer a global work environment and the flexibility of remote work to support a healthy work-life balance. Our culture encourages professional growth through mentoring opportunities and certification programs. Employees enjoy comprehensive benefits including health insurance, flexible working hours, and company trips.

Our hiring process involves a short pre-screening call followed by 2-3 interview stages, all conducted remotely and scheduled to accommodate your availability. Throughout the process, you will engage with our recruitment team to ensure a smooth experience.

At TEKenable, we embrace diversity and inclusion, providing equal employment opportunities regardless of gender, disability, sexual orientation, ethnicity, religion, or any other status. Our culture is founded on resilience, heartfelt service, continuous improvement, and curiosity. Candidates should be prepared to demonstrate how they embody these values and how they will contribute to our team.