Power Platform Senior Technical Consultant

TEKenable is seeking an experienced Power Platform Senior Consultant for a permanent remote position based in Pakistan. The successful candidate will join our managed services team, playing a key role in delivering exceptional service through our dedicated support function. This role involves leveraging your expertise in Power Platform and Dynamics 365 configuration and development to support modern cloud-based solutions. You will also have the opportunity to expand your skills across other Microsoft technologies such as .NET, .NET Core, C#, Azure cloud, SQL Server, Microsoft 365, JavaScript, and SharePoint. The ideal candidate will be a proactive team player with strong decision-making abilities, capable of guiding and managing support engineers when necessary. Excellent communication, customer engagement, and problem-solving skills are essential, along with the ability to handle multiple projects simultaneously and ensure tasks are completed efficiently.

Key Responsibilities:
- Support and enhance existing Dynamics 365 and Power Platform projects through configuration and customization.
- Manage and deliver ongoing platform application support aimed at achieving high customer satisfaction and service excellence.
- Take ownership of problem resolution and implement corrective actions as required.
- Collaborate with team members to analyze system functions and review both functional and technical specifications.
- Investigate incoming incidents by replicating issues in UAT, QA, or Sandbox environments to verify fixes.
- Promote best practices and maintain quality standards in customer software support.
- Ensure consistent high standards of customer engagement and service delivery.
- Complete relevant work-related training with the goal of obtaining Microsoft Certifications in the Power Platform.
- Prepare and maintain technical documentation.

Required Qualifications:
- Proven experience in software support environments, preferably within the IT industry.
- Proficiency in a .NET programming language, with a preference for C#.
- Hands-on experience with Microsoft Power Platform components including PowerApps, Power BI, and Power Automate.
- Knowledge of Data, UI, Logic, Data Verse, and Visualizations within the Power Platform ecosystem.
- Strong ability to manage multiple client relationships simultaneously.
- Excellent customer engagement and delivery skills.
- Familiarity with Azure and cloud computing concepts.
- Understanding of the ITIL framework.
- Strong interpersonal skills to effectively communicate and support users at all levels.
- Self-motivated with the ability to work independently and as part of a team.
- Resilience, customer-centric mindset, and sound decision-making capabilities.
- Eagerness to learn new platforms and technologies continuously.

Preferred Qualifications and Benefits:
- Experience working in managed services or SLA-based support environments.
- Knowledge of Azure DevOps and additional Microsoft certifications.
- Experience with SharePoint 365.
- Relevant third-level qualifications in Business or IT are advantageous but not mandatory.
- Formal management or leadership training is a plus.
- Relevant technical accreditations are highly desirable.

TEKenable is an award-winning Microsoft Partner and Salesforce Crest Partner, recognized as a Great Place to Work® and featured in the Deloitte Fast50 for seven consecutive years. We hold multiple Microsoft Advanced Specialisations and have received three Microsoft Partner of the Year Awards. Joining TEKenable means becoming part of a global workforce of over 200 employees across multiple countries, offering broad international exposure.

We offer the flexibility of remote work to support a healthy work-life balance, along with comprehensive benefits including health insurance, flexible working hours, and company trips. Our culture is built on resilience, heartfelt service, continuous striving, and insatiable curiosity. We value diversity and inclusion, providing equal employment opportunities regardless of gender, disability, sexual orientation, ethnicity, religion, or other backgrounds.

The hiring process includes a pre-screening call followed by 2-3 interview stages, all conducted remotely via video calls scheduled to suit your availability. We look forward to candidates who can demonstrate how they embody our core values and contribute positively to our team.