Recovery Officer

Power Ready Mix Pvt. Ltd. is actively seeking a reliable, disciplined, and target-driven Recovery Officer to manage customer payment collections and recover outstanding accounts. This field-based role demands daily visits to client offices, construction sites, contractors, builders, developers, and other customers to collect pending payments, follow up on overdue invoices, and maintain positive customer relationships. T

he Recovery Officer ensures timely recovery of company receivables while representing the company professionally in all payment-related discussions. The ideal candidate is confident engaging with customers face-to-face and possesses strong negotiation and communication skills.

This position involves maintaining accurate collection records, securing payment commitments, coordinating with the accounts department, submitting collection reports, and escalating unresolved issues when necessary. A highly organized and self-motivated individual comfortable spending most working days in the field will excel in this role.

Prior experience in collections, recovery, field operations, finance, FMCG, construction, or B2B customer management is preferred. The candidate must hold a valid driving license and have their own motorcycle to facilitate city travel. This is a critical role contributing to the financial health and growth of the company through effective recovery activities.

Responsibilities

Conduct daily field visits to clients including offices, construction sites, contractors, builders, and developers to follow up on pending payments and outstanding invoices.
Build and maintain positive customer relationships while ensuring timely collection of receivables to meet assigned recovery targets.
Apply effective negotiation and recovery methodologies during face-to-face interactions with customers to secure payment commitments.
Maintain accurate and up-to-date documentation and reports on collection activities, payment status, and recovery progress.
Coordinate with the accounts department to track payments and resolve discrepancies or queries related to collections.
Escalate unresolved payment collection issues promptly to senior management in accordance with company procedures.
Utilize dispute resolution and communication skills to handle payment-related discussions professionally while protecting the company’s interests.
Manage travel arrangements and maintain own transportation to ensure consistent coverage of assigned territories and client locations.
Demonstrate persistence and discipline in following up on overdue payments to achieve or exceed daily, weekly, and monthly recovery targets.
Adhere to company policies and ethical standards in all recovery and customer interaction activities.
Remain flexible and adaptive to changing schedules and locations to maximize fieldwork efficiency and payment recovery success.