Posted Apr 25, 2022 12 views
Premier Choice has a proven reputation in residential and commercial real estate development and brokerage. With our operations spreading from Islamabad to Dubai and New York City, we have always stayed true to our vision of value creation and community building. Premier Choice is urgently seeking an Administration and Customer Service Manager, with a dynamic personality and the ability to perform various operational activities independently and efficiently. A motivated and experienced customer service manager to lead our customer service department. Your goal will be to provide outstanding customer service to our clients by developing effective customer service procedures, implementing customer loyalty programs, and setting customer satisfaction goals. A successful candidate will be an experienced professional who doesn't mind wearing multiple hats.
- Working under the direct supervision of the CEO, the Administration Manager will be responsible for supporting the overall administration functions including human resources management, project asset, and inventory management, transportation and vehicles management, management of VIP guests, logistics, relationship building with services vendors.
- The key function of this position is to oversee the proper implementation of the internal Standard Operating Procedures and Systems across project operations.
- Compile and track digital footprint analytics including social media, website, and mobile technology platforms. Be the focal point for customer data management for the company, (Customer Service, Social Media, etc.).
- Develop and measure key performance indicators to determine and improve the effectiveness of all customer communications activities.
- Experience in using customer relationship management (CRM) applications
- Plan and coordinate administrative procedures and systems and devise ways to streamline processes.
- 𝑺𝒌𝒊𝒍𝒍𝒆𝒅 𝒂𝒕 𝒕𝒓𝒂𝒊𝒏𝒊𝒏𝒈 𝒔𝒕𝒂𝒇𝒇 𝒕𝒐 𝒕𝒉𝒆 𝒉𝒊𝒈𝒉𝒆𝒔𝒕 𝒔𝒕𝒂𝒏𝒅𝒂𝒓𝒅𝒔 𝒐𝒇 𝒄𝒖𝒔𝒕𝒐𝒎𝒆𝒓𝒔 𝒔𝒆𝒓𝒗𝒊𝒄𝒆, 𝒆𝒏𝒔𝒖𝒓𝒊𝒏𝒈 𝒊𝒏𝒄𝒓𝒆𝒂𝒔𝒆𝒅 𝒄𝒖𝒔𝒕𝒐𝒎𝒆𝒓 𝒔𝒂𝒕𝒊𝒔𝒇𝒂𝒄𝒕𝒊𝒐𝒏.
- Keep track of all employee-related documents such as Basic Food Hygiene Training certificates, Occupational Health Card, Employee IDs, etc.
- Setting up and ensuring all offices are following standard guidelines and protocols on layout, organization and hygiene (smell, food, noise, etc.)
- Administrative support services (proposals printing/delivery, attestations, courier, and basic office management). Organize and supervise other office activities (recycling, renovations, event planning, etc.)
- To devise systems for meeting room organization, document filing, and visitor tracking.
- Represent management before employee groups, legislative committees, administrative bodies, and officials of other levels of government, training institutions, and professional organizations.
- Recruit and train personnel and allocate responsibilities and office space.
- Handle the arrangements and inductions of new joiners and the exit process for leavers within the team,
- Assess staff performance and provide coaching and guidance to ensure maximum efficiency.
- Ensure the smooth and adequate flow of information within the company to facilitate other business operations.
- Manage schedules and deadlines.
- Monitor inventory of office supplies and the purchasing of new material with attention to budgetary constraints
- Monitor costs and expenses to assist in budget preparation
- Oversee facilities services, maintenance activities, and tradespersons (e.g. electricians)
- Assess customer service statistics and prepare detailed reports on your findings.
Education:
- Bachelor’s Degree in Business, Operations, or Quality strongly preferred.
- Minimum 4-5 years’ experience in a similar role as an Admin Manager/Customer Service Manager or Executive Assistant/Coordinator.
- Strong interpersonal, communications, and leadership skills.
- Proficient in Microsoft Office, Excel, Word, familiar with CRM tools, ZOHO, and ERP software
Skills
Job Details
Premier Choice International
Premier Choice is an international real estate development company. We specialize in developing high-end residential apartments and commercial complexes in Pakistan, Canada and UAE.
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