This employer is no longer accepting CVs for this job, it has been deactivated by the company\'s administrator.
Posted Jul 01, 2021 30 views
PKR. 20,000 - 35,000/Month
We believe that businesses are human, and our team is committed to growing into a successful company while prioritizing people first.
- The purpose of this role is to help our customers get the most out of our products.
- This role is not about following heartless scripts to retain customers, meeting call completion goals, or quickly closing cases with canned replies.
- As a member of our Customer Support Team, you'll be on the front line of our relationship with our customers.
- You'll be managing live chat and WhatsApp conversations, providing support to our Call Centre on a wide range of issues.
Your responsibilities will include:
- Being the first point of troubleshooting customers when they reach out for assistance.
- Resolving customer queries, questions, and complaints via live chat, email or phone
- Helping new customers get up to speed quickly, triaging issues, and answering questions from potential customers.
- Maintaining our internal knowledge base.
- Communicating to customers primarily via phone and live chat.
- Representing the voice of the customer to our In-House teams.
- Helping our team identify where we can better meet the needs of our customers.
- Collaborating with your teammates to troubleshoot complex problems
Requirements
- A strong customer service background
- Excellent verbal and written communication skills
- Ability to think logically and strategically
- Committed to your own performance and development
- Good problem solving skills and showing high initiative
Skills
Job Details
Industry:
Functional Area:
Total Positions:
5 Posts
Job Shift:
First Shift (Day)
Gender:
No Preference
Age:
20 - 30 Years
Minimum Education:
Intermediate/A-Level
Career Level:
Entry Level
Experience:
1 Year - 3 Years
Apply Before:
Aug 02, 2021
Posting Date:
Jul 01, 2021
Priceoye Technologies Private Limited
Information Technology · 11-50 employees - Islamabad
What is your Competitive Advantage?
Get quick competitive analysis and professional insights about yourself
Talk to our expert team of counsellors to improve your CV!
Similar Job Titles
Customer Service Representative (CSR)
Provider MS Communications, Karachi, Pakistan
Posted Apr 25, 2024I found a job on Rozee!
Babar Ahmed Khan
Territory Sales Manager
Engro Foods
Zohaib Ali
Marketing Manager
Digital Online Devices
Muzammil Baig
Digital Marketing Manager
IT Services Group
Sehrish Azhar
Motivational Speaker & Blogger
Living Upbeat
Mona Sharif
Senior Team Lead
Konext PVT. LTD
Ali Aziz
CEO
Shopistan
Ayesha Shaukat
Social Media Marketing Manager
Ivoke
Usman Habib
Recruitment & Training Executive
ACS Synergy (Pvt) Ltd.
Zubair Anjum
Business Excellence Specialist
Nestle Pakistan
Aqib Irshad
Head of HR, Training & OD
FINCA
