Job Responsibilities:

  • Conduct training sessions to improve soft communication skills among employees.
  • Analyze and provide feedback on employee calls, highlighting areas for improvement.
  • Assist in correcting communication mistakes and enhancing phone etiquette.
  • Provide guidance on effective communication with US patients during calls.
  • Cultivate an understanding of US culture to facilitate better service delivery.
  • Requirements:
  • Proven experience as a Communication Trainer or similar role.
  • Expertise in soft skills development and cultural communication.
  • Familiarity with the US market and its cultural nuances.
  • Strong analytical skills to assess employee performance and progress.
  • Excellent verbal and written communication skills.
  • Ability to conduct engaging and impactful training sessions.
  • Relevant certifications or training qualifications preferred.

Job Details

Industry:
BPO
Total Positions:
1 Post
Job Shift:
Third Shift (Night)
Job Type:
Job Location:
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Minimum Experience:
5 Years
Apply Before:
May 13, 2024
Posting Date:
Apr 12, 2024

Prima Systems

BPO · 301-600 employees - Lahore

Prima Systems enables its clients over the whole Enterprise Technology to stack with separated industry arrangements. We modernize Business Process Outsourcing and make everything secure, adaptable and coordinated across open, private and half mists. Partnership is at our core. Our client relationships are about more than just the work we do, they are a huge part of who we are. At BPO Bench, we consider the success of our clients as a barometer of how successful we are. The Enterprise Technology Stack incorporates IT Outsourcing, Cloud and Security, Applications, Analytics and Engineering. We join long periods of experience running crucial frameworks with the most recent advanced developments to convey better business results and new degrees of execution, intensity and encounters for our clients and their partners. Prima Systems puts resources into three key drivers of development: People, Customers and Operational Execution. Our broad network helps drive coordinated effort and influence innovation freedom.

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