We are hiring for on-site IT Support Specialist - Level 1, with exceptional communication and problem solving skills. The individual would be responsible to provide technical support via telephone, Tickets, email, and screen share sessions on Microsoft and Apple OS. This involves answering questions on function and usage, troubleshooting, and resolving issues with software, and deploying necessary configuration changes/patches.

Key Responsibilities:

  • Manage caller’s issues through effective troubleshooting, listening, problem-solving, positive action, information gathering, and case escalation in a timely manner when appropriate.
  • Investigate, research, replicate, test, and resolve customer issues.
  • Keeping clients informed of the status of cases, providing next steps and anticipated resolution times.
  • Prioritize, balance, multitask competing issues based on impact to end-user, customer urgency, length of an outstanding issue.
  • Promote and maintain high quality, professional, service-oriented company image with clients and internal staff.
  • Contribute to the team and customer's knowledge base.
  • Ability to do R&D on non-known issues quickly.

Required Skills:

  • Bachelor's Degree, preferably in Computer Science.
  • 3 to 5 years of experience providing support to end users in US IT Support Center.
  • Excellent Communication Skills in English.
  • Ready to learn, ability to work independently and as a team member.
  • Ability to work in a fast-paced environment.
  • Willing to go the extra mile with a strong work ethic; self-directed, Service Minded.
  • Deliver customer support like you expect to receive it.
  • Ability to work as per US working hours/247 environment.

Job Details

Functional Area:
Total Positions:
20 Posts
Job Shift:
Job Type:
Job Location:
Bahria Town Rawalpindi, Rawalpindi, Pakistan
No Preference
Minimum Education:
Career Level:
Experienced Professional
Minimum Experience:
2 Years
Apply Before:
Mar 24, 2023
Posting Date:
Feb 23, 2023

Work Environment

Supervisor’s gender:
Percentage of female coworkers:

Prima Systems

BPO · 301-600 employees - Rawalpindi

Prima Systems enables its clients over the whole Enterprise Technology to stack with separated industry arrangements. We modernize Business Process Outsourcing and make everything secure, adaptable and coordinated across open, private and half mists. Partnership is at our core. Our client relationships are about more than just the work we do, they are a huge part of who we are. At BPO Bench, we consider the success of our clients as a barometer of how successful we are. The Enterprise Technology Stack incorporates IT Outsourcing, Cloud and Security, Applications, Analytics and Engineering. We join long periods of experience running crucial frameworks with the most recent advanced developments to convey better business results and new degrees of execution, intensity and encounters for our clients and their partners. Prima Systems puts resources into three key drivers of development: People, Customers and Operational Execution. Our broad network helps drive coordinated effort and influence innovation freedom.

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