Posted Jul 01, 2025 355 views
Department: Revenue Cycle Management (RCM)
Reports To: Billing Supervisor / Billing Manager
The Patient Billing Support Representative is responsible for providing high-quality support to patients regarding their billing inquiries, insurance claims, payment plans, and account balances. This role ensures timely and accurate resolution of patient concerns, maintaining a high level of professionalism and empathy.
Key Responsibilities:
- Respond to incoming calls and emails from patients regarding billing questions or concerns.
- Review patient accounts and explain charges, payments, adjustments, and balances.
- Assist patients with setting up payment plans and processing payments when necessary.
- Investigate and resolve discrepancies related to billing, insurance denials, and account balances.
- Coordinate with insurance companies, providers, and internal billing teams to resolve patient billing issues.
- Document all patient interactions accurately in the system.
- Educate patients on their insurance benefits, Explanation of Benefits (EOB), and out-of-pocket costs.
- Maintain patient confidentiality and follow HIPAA regulations at all times.
- Escalate complex issues to supervisors or appropriate departments when needed.
- Contribute to the improvement of billing processes and patient satisfaction.
Job Details
Prima Systems
Prima Systems enables its clients over the whole Enterprise Technology to stack with separated industry arrangements. We modernize Business Process Outsourcing and make everything secure, adaptable and coordinated across open, private and half mists. Partnership is at our core. Our client relationships are about more than just the work we do, they are a huge part of who we are. At BPO Bench, we consider the success of our clients as a barometer of how successful we are. The Enterprise Technology Stack incorporates IT Outsourcing, Cloud and Security, Applications, Analytics and Engineering. We join long periods of experience running crucial frameworks with the most recent advanced developments to convey better business results and new degrees of execution, intensity and encounters for our clients and their partners. Prima Systems puts resources into three key drivers of development: People, Customers and Operational Execution. Our broad network helps drive coordinated effort and influence innovation freedom.
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