Objectives of this role

  • Interpret, build upon, and comply with company quality assurance standards
  • Maintain complaint and nonconformance processing through records and tracking systems, including root-cause analysis and corrective actions
  • Document quality assurance activities with internal reporting and audits
  • Develop improved standards for design, and create testing protocols for implementation across all service lines
  • Identify training needs and take action to ensure company wide compliance
  • Pursue continuing education in new solutions, technologies, and skills


  • Plan, execute, and oversee testing for quality and conformance to specifications and deliverables
  • Assist operations by tracking, documenting, and reporting quality levels as well as CSR KPIs
  • Investigate reports quality issues and ensure resolution in accordance with company guidelines and regulatory requirements
  • Develop or update procedures for capture, investigation, and documentation of complaints
  • Monitor risk-management procedures, maintain problem logs, and report issues to managers and product developers
  • Provide training and support to quality assurance team members that covers systems, policies, procedures, and core processes

Required skills and qualifications

  • Bachelor degree from any well reputed institute
  • Minimum 3 years of QA experience in BPO industry
  • Deep knowledge of quality assurance terminology, methods, and tools
  • Superb computer skills, including database management
  • Excellent analytical, problem-solving, and decision-making skills
  • Proficiency in best practices for testing, version control, and defect management
  • Bachelor’s degree (or equivalent) in relevant field
  • Excellent verbal/written English communication skills
  • Willing to work in night shift ( 5 pm to 2 am)

Job Details

Functional Area:
Total Positions:
2 Posts
Job Shift:
Third Shift (Night)
Job Type:
Job Location:
No Preference
Minimum Education:
Career Level:
Experienced Professional
Minimum Experience:
3 Years
Apply Before:
Mar 24, 2023
Posting Date:
Feb 23, 2023

Prima Systems

BPO · 301-600 employees - Lahore, Rawalpindi

Prima Systems enables its clients over the whole Enterprise Technology to stack with separated industry arrangements. We modernize Business Process Outsourcing and make everything secure, adaptable and coordinated across open, private and half mists. Partnership is at our core. Our client relationships are about more than just the work we do, they are a huge part of who we are. At BPO Bench, we consider the success of our clients as a barometer of how successful we are. The Enterprise Technology Stack incorporates IT Outsourcing, Cloud and Security, Applications, Analytics and Engineering. We join long periods of experience running crucial frameworks with the most recent advanced developments to convey better business results and new degrees of execution, intensity and encounters for our clients and their partners. Prima Systems puts resources into three key drivers of development: People, Customers and Operational Execution. Our broad network helps drive coordinated effort and influence innovation freedom.

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