Posted Jan 19, 2023 401 views
We are looking to hire a Supervisor Operations who will be a key member of our Prima team. This role will join our Rawalpindi office.
What You’ll Do
- Make sure 247 operations of branch office are running smoothly
- Be responsible for monitoring and assisting in the overall quality of operations including but not limited to: the supervision, motivation, and development of technical associates
- Identify and address performance concerns
- Recognize and communicate trends and departmental needs to appropriate personnel
- Monitor trends and performance changes in current or potential clients
- Review and perform Quality Assurance Audits
- Supervises daily workflow and staffing levels, will escalate as needed
- Participate in goal setting, incentive programs and reporting
- Collaborate with IT/development on product development
- Builds strong partnerships with teams both internally and externally
- Identify and develop team members for succession planning with management
- Ensure that employee training is effectively conducted for all positions throughout assigned area of responsibility
- Work as product subject matter experts with business initiatives to improve overall operations
- Manage projects as required
- Working knowledge of US Healthcare products and services, ability to identify and resolve highly complex technical issues
- General understanding of capacity planning
What Experiences You Bring
- Minimum 3 years’ experience in establishing business relationships/partnerships required
- Minimum 5 year lead or similar supervisory experience
- Advanced knowledge of Microsoft Office
- Experience working with Data Analytics, Accounting, Digital Marketing, Software Dev, 247 IT Support, RCM, Front Desk Management on large scale, Patient Support Center
- Thrives in ambiguous environments and has a passion for building relationships with education professionals with high expectations
- Strong communication both written and verbal
- Customer service mindset
Skills
Job Details
Prima Systems
Prima Systems enables its clients over the whole Enterprise Technology to stack with separated industry arrangements. We modernize Business Process Outsourcing and make everything secure, adaptable and coordinated across open, private and half mists. Partnership is at our core. Our client relationships are about more than just the work we do, they are a huge part of who we are. At BPO Bench, we consider the success of our clients as a barometer of how successful we are. The Enterprise Technology Stack incorporates IT Outsourcing, Cloud and Security, Applications, Analytics and Engineering. We join long periods of experience running crucial frameworks with the most recent advanced developments to convey better business results and new degrees of execution, intensity and encounters for our clients and their partners. Prima Systems puts resources into three key drivers of development: People, Customers and Operational Execution. Our broad network helps drive coordinated effort and influence innovation freedom.
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