Manager Operations

Prime BPO Verified

Multiple Cities, Pakistan

Posted Jun 11, 2019 513 views

PKR. 50,000 - 100,000/Month

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Job Description

We are looking for Manager Operations with Excellent managerial skills along with sales experience on international outbound campaigns. Having atleast 1.5 to 3 years of relevant experience in BPO Sales industry.

The role offered by the company entails;

  1. Provide monthly/weekly/daily direction to the 360 support so all KPIs remain within acceptable benchmarks.
  2. Provide training to the new staff for all clients or as required.
  3. Assess team’s overall and individual’s performance and coach the team member to improve efficiency of the operations.
  4. Address disciplinary problems of team members according to company’s policies.
  5. Strategize and execute action plans to handle any exceptional incident and/or situation.
  6. Understand requirements of voice and non-voice support functions and deploy resources on those functions according to team member’s skill and requirement of the operations.
  7. Analyze trends and forecasting volumes.
  8. Schedule staff according to the required volume trends and expected volumes as shared by the management.
  9. Handle leave requests, managing absenteeism with respect to the required bodies on chair
  10. Establish work procedures and processes that support the company and departmental standards, procedures and strategic directives
  11. Handle sporadic projects with optimum efficiency
  12. Plan, create budget and execute all short term projects, as well as ramp-ups for on-going permanent clients or projects.
  13. Correspond with the clients and facilitating them as and when required.
  14. Compile reports to provide performance visibility to the management.
  15. Correspond with internal domains to ensure smooth operations.

Able to work in night shift

Earn Basic Salary: 50,000 upto 100,000 PKR + Great Bonus Structure

Job Details

Industry:
Functional Area:
Total Positions:
1 Post
Job Shift:
Third Shift (Night)
Job Type:
Job Location:
Gender:
No Preference
Minimum Education:
Intermediate/A-Level
Career Level:
Experienced Professional
Minimum Experience:
2 Years
Apply Before:
Jul 04, 2019
Posting Date:
Jun 11, 2019
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Prime BPO

Call Center · 101-200 employees - Islamabad, Rawalpindi

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