Customer Care Executive

Prime Human Resource Services (Pvt) Ltd

Lahore , Pakistan

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Posted Aug 11, 2026 65 views Report Job

PKR. 45,000 - 45,000/Month

Prime Human Resource Services (Pvt) Ltd is seeking a dedicated Customer Care Executive to deliver exceptional service and resolve customer inquiries efficiently. The ideal candidate will possess strong communication skills and experience using Customer Relationship Management (CRM) software to ensure smooth and personalized customer interactions. This role requires careful attention to detail and a proactive approach to problem solving to meet and exceed customer expectations. This position does not involve managing a team but requires collaboration and coordination with supervisors to escalate complex issues. The Customer Care Executive will serve as a crucial link between the company and its customers, ensuring their concerns and needs are addressed promptly. The role demands a minimum of one year working experience and fluency in English. The candidate should be a graduate, with at least six months of experience in an English call center environment. The position offers a competitive salary package along with a performance-based incentive.
Responsibilities

Respond promptly and accurately to customer queries via phone, email, or chat.
Provide personalized service to understand and meet individual customer needs.
Identify customer issues and offer appropriate solutions to enhance customer satisfaction.
Escalate unresolved or complex issues to supervisors in a timely manner.
Maintain accurate records of customer interactions, transactions, and feedback for continuous service improvement.
Collaborate with team members and management to improve customer service processes.
Offer constructive feedback to enhance customer experience and optimize communication workflows.
Adhere to company policies and guidelines while delivering exceptional customer support.
Utilize CRM software effectively to track customer data and interaction history.
Ensure clear and friendly communication at all times to uphold the companys service standards.

Skills

Customer Relationship Management (CRM) software Communication Skills Problem Solving Active Listening Time Management Conflict Resolution Empathy Data Entry

Job Details

Total Positions:

1 Post

Job Type:

Full Time/Permanent

Job Location:

Lahore, Pakistan

Gender:

No Preference

Minimum Experience:

1 Year

Apply Before:

Sep 12, 2026

Posting Date:

Aug 11, 2026

Prime Human Resource Services (Pvt) Ltd

· 51-100 employees - Lahore

We are driven by the belief that organizations deserve powerful yet flexible solutions to manage non-core but mission critical processes such as Payroll, Human Resources, Time and Attendance. With over 5 years experience in business solutions, our team has tailored a payroll service to the unique needs of small, mid-sized and large businesses. We are confident we can achieve our vision. Thanks to our singular focus on using cutting edge technology to always deliver cost effective solutions accurately & on time, allowing companies to focus on their bottom line. We do this by building value-added relationships with our clients. This means that when you partner with Prime HR, you can be confident that your payroll is accurate, on time and serviced in a way that will exceed your expectations.