Posted Jun 09, 2026 134 views
Prime Human Resource Services (Pvt) Ltd is seeking a dedicated Phone Banking Officer to join their customer service team. The ideal candidate will be responsible for handling inbound and outbound customer calls, addressing inquiries, resolving issues, and providing information about banking products and services. The role involves active listening, efficient problem-solving, and effective communication in both Urdu and English to ensure optimal customer satisfaction. This position suits candidates with at least one year of experience or fresh graduates willing to develop their skills in a dynamic banking environment.
The Phone Banking Officer will perform daily tasks that require basic computer skills and the ability to manage multiple customer interactions simultaneously. This role demands a professional demeanor, strong time management capabilities, and a commitment to delivering high-quality service. Candidates are expected to work independently without managing any team but play a critical role in representing the companys customer service brand and maintaining its reputation for exemplary support.
Responsibilities
- Handle inbound and outbound customer calls professionally, addressing inquiries related to banking products and services.
- Provide accurate and timely information to customers while ensuring compliance with company policies.
- Resolve customer complaints and issues efficiently by identifying problems and offering appropriate solutions.
- Maintain detailed records of customer interactions through computer systems.
- Demonstrate active listening to understand customer needs and respond effectively.
- Manage multiple customer interactions effectively while prioritizing tasks and adhering to time constraints.
- Communicate fluently in Urdu and English to deliver seamless service to a diverse customer base.
- Assist customers with basic banking transactions and guide them through self-service options when appropriate.
- Collaborate with other departments to escalate and resolve complex customer issues as needed.
- Follow up with customers to ensure satisfaction and retention.
- Continuously update knowledge about banking products, company services, and relevant regulations.
- Maintain confidentiality and security of customer information at all times.
Skills
Prime Human Resource Services (Pvt) Ltd
We are driven by the belief that organizations deserve powerful yet flexible solutions to manage non-core but mission critical processes such as Payroll, Human Resources, Time and Attendance. With over 5 years experience in business solutions, our team has tailored a payroll service to the unique needs of small, mid-sized and large businesses. We are confident we can achieve our vision. Thanks to our singular focus on using cutting edge technology to always deliver cost effective solutions accurately & on time, allowing companies to focus on their bottom line. We do this by building value-added relationships with our clients. This means that when you partner with Prime HR, you can be confident that your payroll is accurate, on time and serviced in a way that will exceed your expectations.
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