Posted Jun 24, 2026 248 views
Prime Human Resource Services (Pvt) Ltd is seeking enthusiastic and dedicated individuals to join their team as Phone Banking Officers. This is an excellent opportunity for fresh graduates who want to begin their career in the banking sector and develop a strong foundation in customer service and phone banking operations. Phone Banking Officers play a vital role in maintaining positive customer relationships by efficiently managing customer inquiries and providing accurate information regarding banking products and services.
In this role, you will lead and manage a team of 20 individuals, overseeing daily operations to ensure exceptional service delivery. You will utilize your excellent communication and problem-resolution skills to handle customer concerns professionally while maintaining high standards of quality and accuracy. This dynamic position demands effective time management, active listening, and expertise in call handling and call center software to excel in a fast-paced banking environment.
Responsibilities
- Manage and lead a team of 20 phone banking officers to deliver excellent customer service.
- Respond promptly and professionally to customer inquiries over the phone regarding banking products and services.
- Provide clear and accurate information to customers to help them understand available options and services.
- Efficiently resolve customer complaints and concerns by identifying issues and implementing appropriate solutions.
- Maintain up-to-date customer records, ensuring accurate documentation of transactions and interactions.
- Monitor call handling procedures and call center software to maintain optimal performance and service standards.
- Ensure compliance with banking regulations, company policies, and quality assurance standards.
- Cultivate a positive team environment focused on collaboration, continuous learning, and achieving performance targets.
- Utilize time management skills to handle multiple customer interactions effectively during peak hours.
- Apply active listening techniques to understand customer needs and deliver personalized support.
- Regularly report on team performance, customer feedback, and operational challenges to senior management.
- Participate in training sessions to stay informed about new banking products, services, and policies.
Skills
Prime Human Resource Services (Pvt) Ltd
We are driven by the belief that organizations deserve powerful yet flexible solutions to manage non-core but mission critical processes such as Payroll, Human Resources, Time and Attendance. With over 5 years experience in business solutions, our team has tailored a payroll service to the unique needs of small, mid-sized and large businesses. We are confident we can achieve our vision. Thanks to our singular focus on using cutting edge technology to always deliver cost effective solutions accurately & on time, allowing companies to focus on their bottom line. We do this by building value-added relationships with our clients. This means that when you partner with Prime HR, you can be confident that your payroll is accurate, on time and serviced in a way that will exceed your expectations.
What is your Competitive Advantage?
Similar Job Titles
Phone Banking Officer
Zubair Anjum
Business Excellence Specialist
Nestle Pakistan
Usman Habib
Recruitment & Training Executive
ACS Synergy (Pvt) Ltd.
Ali Aziz
CEO
Shopistan
Ayesha Shaukat
Social Media Marketing Manager
Ivoke
Sehrish Azhar
Motivational Speaker & Blogger
Living Upbeat
Aqib Irshad
Head of HR, Training & OD
FINCA
Muzammil Baig
Digital Marketing Manager
IT Services Group
Zohaib Ali
Marketing Manager
Digital Online Devices
Mona Sharif
Senior Team Lead
Konext PVT. LTD
Babar Ahmed Khan
Territory Sales Manager
Engro Foods
