Phone Banking Officer

Prime Human Resource Services (Pvt) Ltd

Karachi , Pakistan

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Posted 19 hours ago 2 views Report Job

PKR. 42,000 - 42,000/Month

Prime Human Resource Services (Pvt) Ltd is seeking a dedicated Phone Banking Officer to manage inbound and outbound customer calls with professionalism and courtesy. This role involves actively listening to customer concerns, providing accurate information, resolving issues effectively, and maintaining detailed records of all interactions. The ideal candidate will have strong communication skills and a commitment to delivering high-quality customer service while adhering to company policies and compliance standards. This position does not involve managing a team but requires collaboration with team members and supervisors to achieve service goals and support smooth operations during assigned shifts. The Phone Banking Officer plays a vital role in building and nurturing lasting customer relationships by consistently providing excellent service. The role also focuses on identifying opportunities to enhance customer satisfaction and suggesting process improvements. Using problem-solving skills to address complaints and troubleshoot issues is a key responsibility. Continuous learning and updating knowledge about products, services, and customer service techniques are essential to succeed in this position and contribute to the overall performance of a 50-person team.
Responsibilities

Manage inbound and outbound customer calls professionally and courteously to address inquiries, provide accurate information, and resolve issues promptly.
Utilize active listening skills to fully understand customer needs and respond effectively to their concerns, ensuring a positive customer experience.
Maintain accurate and detailed records of customer interactions and transactions using designated computer systems to facilitate follow-ups and reporting.
Build and nurture strong customer relationships through consistent delivery of high-quality service and personalized support.
Collaborate effectively with team members and supervisors to meet service goals, maintain smooth operations, and handle shift responsibilities.
Identify opportunities to improve customer satisfaction and suggest enhancements to processes or service offerings to benefit the company and its customers.
Exercise problem-solving skills to handle complaints, troubleshoot issues efficiently, and escalate matters appropriately to higher levels when needed.
Adhere strictly to company policies, procedures, and compliance standards to ensure all call banking activities maintain regulatory and organizational requirements.
Contribute proactively to achieving team objectives and support the performance and success of the entire 50-person team.
Continuously update knowledge of bank products, services, and customer service techniques to maintain skill proficiency and improve service quality.

Skills

Customer Service Communication Skills Problem Resolution Call Handling Time Management Active Listening Customer Relationship Management Conflict Resolution Data Entry

Job Details

Total Positions:

1 Post

Job Type:

Full Time/Permanent

Job Location:

Karachi, Pakistan

Gender:

Male

Minimum Experience:

Fresh

Apply Before:

Sep 25, 2026

Posting Date:

Aug 24, 2026

Prime Human Resource Services (Pvt) Ltd

· 51-100 employees - Karachi

We are driven by the belief that organizations deserve powerful yet flexible solutions to manage non-core but mission critical processes such as Payroll, Human Resources, Time and Attendance. With over 5 years experience in business solutions, our team has tailored a payroll service to the unique needs of small, mid-sized and large businesses. We are confident we can achieve our vision. Thanks to our singular focus on using cutting edge technology to always deliver cost effective solutions accurately & on time, allowing companies to focus on their bottom line. We do this by building value-added relationships with our clients. This means that when you partner with Prime HR, you can be confident that your payroll is accurate, on time and serviced in a way that will exceed your expectations.